on 09-05-2018 18:15
Hi I've been told I can upgrade early as they will pay my remaining contract off as part of an offer, I usually get my upgrades from mobiles uk but stay with O2
Can I get my new phone with a new O2 2 year contract extension from mobilesuk?
Thanks for any help
Solved! Go to Solution.
on 09-05-2018 19:12
on 09-05-2018 19:12
Hi @farmerphil read my guide to O2 Refresh it should help explain things
https://community.o2.co.uk/t5/Discussions-and-Feedback/A-Guide-To-O2-Refresh/td-p/877701
13-05-2018 10:32 - edited 13-05-2018 10:33
Hi - I have a related question as I've just noticed that my upgrade fee has gone to zero too despite my contract only ending in September.
What happens if I don't like the phone I order and want to cancel within 14 days? Is the old contract reinstated until September?
on 13-05-2018 10:48
on 13-05-2018 10:48
@Anonymous wrote:Hi - I have a related question as I've just noticed that my upgrade fee has gone to zero too despite my contract only ending in September.
What happens if I don't like the phone I order and want to cancel within 14 days? Is the old contract reinstated until September?
No, it wont @Anonymous, As by upgrading you have effectively cancelled your old contract. If you dont like the phone you can return it and choose another one within the 14 day cooling off period.
Veritas Numquam Perit
on 13-05-2018 10:51
on 13-05-2018 10:51
on 13-05-2018 10:51
@Cleoriff wrote:
@Anonymous wrote:Hi - I have a related question as I've just noticed that my upgrade fee has gone to zero too despite my contract only ending in September.
What happens if I don't like the phone I order and want to cancel within 14 days? Is the old contract reinstated until September?
No, it wont @Anonymous, As by upgrading you have effectively cancelled your old contract. If you dont like the phone you can return it and choose another one within the 14 day cooling off period.
...... which will start a new 2 year contract.
on 13-05-2018 10:53
on 13-05-2018 10:53
@Anonymous wrote:
Thanks for the quick reply - what if there isn't any phones I like? e.g. O2 doesn't offer the Mate 10. My contract effectively just ended early?
No, you can’t just end it early.
The offer is there to upgrade only so if there are no phones you want, just leave everything as it is.
13-05-2018 10:54 - edited 13-05-2018 10:54
That's what I'm asking. O2 are offering to upgrade me for free to a new 2 year contract, which comes with a 14 day cooling off period. If I don't like the new upgrade and elect to cancel the contract within those 14 days - what happens?
I'm considering the Huawei P20 but I'm not sure about it.
on 13-05-2018 10:55
on 13-05-2018 10:55
on 13-05-2018 10:56
on 13-05-2018 10:58
on 13-05-2018 10:58