Solved: Updating address

JJ95 · ‎21-07-2021

Hello

I lost my phone and want a replacement sim card. However to update my home address its asking me to send a 4 digit code sent by text.. the the phone which is lost

Thanks in advance for any help

madasaf1sh · ‎21-07-2021

@JJ95

You will need to call customer services on 0344 809 0202 and they will be able to help.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎21-07-2021

@JJ95

You will need to call customer services on 0344 809 0202 and they will be able to help.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎21-07-2021

@JJ95

You'll need to report it lost to O2

Guide: Lost or Stolen O2 Device? - How to Report it

They will update your details when you call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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