Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bill

How comes on my account if says I’m overdue?

Data

I called in today with data issues. They said that they have fixed it. I pay for unlimited data yet I’ve just had an email telling me that it’s been changed (without permission) to 30GB of data???? Why has this happened

Changing tariff

I keep going over my data allowance so I'm looking at upping my tariff,When I took out the contract it was an offer with Carphone Warehouse which gave my an extra 60GB data to my 30GB o2 Contract, if I up my tariff to 100GB will I loose my 60GB extra...

Statements of older bills

How do I now get statements of my old phone bills as this option has now gone from the 02 web site and I need them for my tax returns

Resolved! New to o2

Hi I’m new to o2 I don’t know if they have accepted me for a phone but took money and sent me a new number and t&c im trying to log into o2 app but there is nothing in the account no details at all

Pac code

I have completed the form to transfer my old number 3 times. It has been rejected 3 times and I don't ubders why. There is no number to call o2 to get any help.i am becoming very frustrated. Any help would be greatly appreciated

Where’s my order

I placed an order two days ago for a new handset, said it would be next day delivery, but still no delivery or update? The Order Number:ms-116138263. Any help?

Resolved! Order

I made an order for a handset but havnt had an order number or email confirmation but the amount has been Taken from my bank account.

Weird return

Hi Guys, Hope you are all well and safe! My friend decided to cancel the contract 2SIMs+2Devices called the customer service and they sent him a DPD courier which colected the package but didn't provide a receipt back. Now my friend is very worried h...

Resolved! Want to Upgrade SIM to 5G and change SIM Plan - will new SIM card know my existing phone number?

I'm buying an iphone 12 (from Apple, so unlocked) and need to get my o2 4G card changed to a 5G, but I also want to upgrade my SIM Plan to a 12 month sim-only plan with 150gb data. Does the card turn up with my existing phone number on or do I have t...

O2

Forum Posts