Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I have been charged twice for my previous bill

For my last bill my money automatically came out of my bank but then for some reason my phone then was getting a texts to say I hadn’t paid when I had and then I had to repay it again 10 days later as o2 stopped my phone working. How do I get a refun...

Resolved! Pay monthly agreement changed

I have had a letter from O2 telling me my agreement is changing. I want to make sure that this will not affect my family discount package, especially as I did not instigate the change.

Can't get wifi calling working

Have a new O2 sim for my iPhone 11 and have activated 4G & wifi calling on the website but just get the 'to allow wi-fi calling on this account, contact O2' message. Have reset my network settings several times, have waited over 24 hours, have had a ...

Hardlocked Phone

Hello. I have upgraded my phone via O2 and want to give my old Samsung A5 (locked on O2) to my granddaughter. I have contacted O2 to have my old phone unlocked to the network so that I can use another SIM in it but this is not working and I am now wo...

Resolved! Data usage

Hi. Something has started using up all my data. The only thing I can think of is Google Maps, which I've started using recently. I've stopped usnig it though and all my data is still disappearing. I topped up 500mb this morning at my desk and it's al...

Resolved! Legal documents

I’ve just ordered a new phone and they’ve sent the emails regarding legal documents but there’s nothing attached to the emails?

Resolved! being charged twice

hi, could someone please look into my lastest bill as i have been charged twice for disney plus, and then disney plus themselves have also charged my original payment method. so if possible could i have this resolved as i am being charged for a servi...

Resolved! Just upgraded and have a query.....

Hey, I've just upgraded to a new phone and tariff, both Pay Monthly. I've been sent a new sim with the new phone - do I have to use this new sim or can I just swap my current one to my new phone??

Cancelling my contract because O2 now limits EU Roaming data

Hi,I have just requested a PAC code and the text informs me that it's estimated that I owe £425 in charges (SIM only contract). I was told in an email and by 202 that no early termination charges are payable at the moment due to O2 changing their T's...

Resolved! Dropping Calls

I have been using my mobile at my new address for 5 months without problems.A week or so ago when making calls or receiving calls the line just keeps cutting out or the person who I'm calling or who is calling me cannot hear me.I've reset the VPN set...

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