Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! leaving early

How do i go about leaving early due to the new terms and conditions ? Ive 3 accounts due to end later this year but could save a fortune if i can end it early.

Resolved! Roaming in Europe

So EE are bringing back Roaming Charges and I saw in a BBC news report o2 are going to follow suit, yet I read in anouther report o2 wasnt!!! what is it???

Resolved! Could not activate mobile data network

When I try to use data I get the notification could not activate mobile data network. Been in touch with Apple and phone is set correctly, they say o2 at fault. It’s an iPhone 8

Leave without charge email received, but have to pay off device plan?

Hi all, as above, but I don't have a device plan my contract is not refresh etc it's all together if that makes sense but customer services say I would not be charged to end the tariff early but would have to settle the charge for the device as thoug...

Email from o2 ref terms and conditions

Yesterday I received an email from o2 describing how they will be changing my terms and conditions.I'm on a standard pay monthly contract which I set up with a reseller in Feb 20 (mobile phones direct).Can someone here please confirm if customers who...

Resolved! Find out average data usage, can’t log into my 02 app

Hi,Is there anyway to check my average usage through my02 on the website rather than the app.Every time I try to log into the app it tells me my02 isn’t available to me. Also tend to have to login through my phone number and reset my password every t...

Resolved! updating pay monthly mobile agreement

I recieved a text from 02, saying my pay monthly mobile agreement is being changed to the latest version. When I went to the web site provided, I got a warning that the web site was not safe, is this a scam text.

when can I use my off peak minutes?

I am on a Lifetime Group Net 99 contract that comes with 200 any network off peak minutes a month, however I am unable to find out when I can actually use these as the last time I made a call (Sunday Afternoon) I was charged in full. Does any one kno...

Leaving without penalty?

I joined O2 through mobiles.co.uk for my last contract, so I'm not on a O2 refresh plan. The recent price rise e-mail had this bit: Because of these changes you have the right to end your tariff without having to pay an Early Termination Charge. Shou...

Resolved! Contract due to ens

My phone contract is due to ens 18th July I don't want to stay with o2 or renew contract when this ends but I can't find out how to make sure payments don't carry on after end date

O2

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