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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237575 Views
  • 2 replies
  • 2 kudos

Resolved! sim card

I changed my sim only tarrif on 28th April, since then I have had no service, 02 said faulty sim so sent new sim... said was activated..still no service. Chatted on-line 4 times..still no service, got thruoght to customer service was told to wait ano...

Helpme3 by • Level 1: Joiner
  • 477 Views
  • 3 replies
  • 0 kudos

Resolved! internet

there is no mobile internet outside for the last month 

jwalsh by • Level 1: Joiner
  • 261 Views
  • 1 replies
  • 0 kudos

Resolved! divert texts

Hi, how can I divert texts from an O2 pay monthly phone to a separate O2 pay as you go phone?

Neil9 by • Level 1: Joiner
  • 967 Views
  • 1 replies
  • 0 kudos

Resolved! Not renewing contract when it ends

Hi, how do i cancel my contract when my 2 years is up. I want to keep my number and go on Giff gaff which is miles cheaper?

Joeyc14 by • Level 1: Joiner
  • 348 Views
  • 1 replies
  • 0 kudos

Resolved! Scam

Another scam with a new number offering 40% discount due to covid. Sounded very convincing but not true. The phone number was 03333444817

Emma92 by • Level 1: Joiner
  • 1933 Views
  • 5 replies
  • 0 kudos

Resolved! stac code

My contract is up, do I need a stac code to tell o2 I am leaving or can I just cancel the direct debit?How do I get the stac code. I text 75075 to request the code but just got an error message. Any other ideas?Thanks!

Daras by • Level 1: Joiner
  • 814 Views
  • 3 replies
  • 0 kudos

Resolved! First Bill

I've ordered a new Sim advertised as £25 a month. It has not yet arrived but i have recieved a bill stating I'm being charged from today and the bill is £27.50. so is not going well. Being charged more than I signed up for and for an item I dont yet ...

Amante by • Level 1: Joiner
  • 785 Views
  • 5 replies
  • 0 kudos

Resolved! Voicemail check charges

Hello does O2 charge for checking voicemails 

Kayto by • Level 1: Joiner
  • 600 Views
  • 3 replies
  • 0 kudos

Resolved! Payment date

Hi please can you move the payment date as I don't get paid till 24th may. Many thanks Chris over.

Over5783 by • Level 1: Joiner
  • 288 Views
  • 1 replies
  • 0 kudos

Resolved! account

Hi. I am having trouble getting to my 02 account. i have changed the details to try and get in but no way. Is there a way where i can either chat online or call this bunch please.Dotti

Dotti18 by • Level 1: Joiner
  • 392 Views
  • 1 replies
  • 0 kudos
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