Overdue Bill

[KayMercury]

Hi there.
Im contacting you today regarding my overdue bill.
I have received your text messages about my phone potentially being disabled if I don't pay as soon as possible.
I receive my universal credit payment on the 7th so I wanted to get in touch to require whether I could pay both June and Julys bills on that date?
I look forward to hearing back from you.
Kind regards,
Kay.

[Bambino · Accepted solution]

@KayMercury This is not O2. This is a customer community.

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am.

[KayMercury]

Thank you, I did realise that after I posted then couldn't figure out how to take it down lol.
Unfortunately my phone is cut off and I've tried to multiple 'free' numbers to no avail.
Thanks again for your reply 😊.
Kay!

[jonsie]

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call