Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Fraud scam

Two days ago I received a phone call from an O2 number (0344 809 0202) telling me that they needed to go through security with me. I was with friends at the time so wasn't concentrating much on what I thought was a routine O2 call, so when the woman ...

Blocked number

Hi I have 2 phones under my name I have paid the balance in full and only has been unblocked can anyone help

Resolved! Unknown Tariff Charge

Hi, I just had a text message to my phone regarding a tariff charge of £17.79Now I don't use my phone for phone in competitions or any premium based services like that.I only use my phone for family calls.I've checked my airtime bill to see whats up ...

Resolved! sim card

I changed my sim only tarrif on 28th April, since then I have had no service, 02 said faulty sim so sent new sim... said was activated..still no service. Chatted on-line 4 times..still no service, got thruoght to customer service was told to wait ano...

Resolved! internet

there is no mobile internet outside for the last month

Resolved! divert texts

Hi, how can I divert texts from an O2 pay monthly phone to a separate O2 pay as you go phone?

Resolved! Not renewing contract when it ends

Hi, how do i cancel my contract when my 2 years is up. I want to keep my number and go on Giff gaff which is miles cheaper?

Resolved! Scam

Another scam with a new number offering 40% discount due to covid. Sounded very convincing but not true. The phone number was 03333444817

Resolved! stac code

My contract is up, do I need a stac code to tell o2 I am leaving or can I just cancel the direct debit?How do I get the stac code. I text 75075 to request the code but just got an error message. Any other ideas?Thanks!

Resolved! First Bill

I've ordered a new Sim advertised as £25 a month. It has not yet arrived but i have recieved a bill stating I'm being charged from today and the bill is £27.50. so is not going well. Being charged more than I signed up for and for an item I dont yet ...

O2

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