Unlocking a phone

[Anonymous]

Can anyone tell me why O2 charge £15 to unlock a phone, when I have been loyal to this network for 20 years and am only leaving because their charges are now far in excess of other providers?  I'm told there is no e-mail facilities to contact customer services, is this indeed true?  Any assistance would be gratefully received.

[MI5 · Accepted solution]

CS is on 202 from your contract mobile and unlocking is free for contract phones.
The charge only applies to PAYG but if you can borrow a contract sim to use in a PAYG phone it will also be free.
http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...

Edit: You can't use email to contact CS due to having to pass security checks to discuss account issues.

[jonsie]

Most networks charge on P&G,  loyalty isn't part of the equation. 

[MI5]

Most networks charge for contract phones to be unlocked too, except Three (not locked) and O2.

[Anonymous]

Loyalty is non existent these days, it's a fair deal for everyone, new & existing customers, you just have to go with what's right for you

[Anonymous]

Why do people insist on wanting to do everything by email these days?

Whilst a customer of 20 years is admirable, the fact is you are on payg and as such there is a charge. Sorry but that is the way it is.

I assume your handset is definitely locked to o2?