Trying to port in with no success. Can anyone help please?

[DLhello]

Hi, is there an O2 staff member that can help please? Trying to port a number in multiple times, and it doesn't work. Agents say there is something wrong and has been referred to a back office team to sort well over a week ago, but I've had no contact (I've asked for email contact as phone inside working hours is tricky).  Live chat customer services are, with respect, not helpful and can't give me any useful update as just following a script.

[madasaf1sh]

@DLhello 

It will be from past experience with the network who own your number (just to add you dont actually own your phone number, the network it originated on does) and when it goes to them it can be anything from a few days to 15days+ 

o2 wont give you an email address, the best option is to contact o2 via Facebook or Instagram and not use the waste of time live chat

And just to make you aware this is a customer to customer community.

[DLhello]

Thank you, I'll try that route. Agree live chat is not fit for purpose and a waste of time! Bad experience so far