Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 lost my phone - 7 whole weeks without a phone and counting...

Hi guys, I'm a pay monthly customer (24 month contract) at O2. I sent my Samsung galaxy S4 white for repairs due to battery and network connection problems(under warranty). The staff were friendly and happy to send it off. 2 weeks later I get a packa...

Resolved! Where can I set up direct debit

Where can I set up my direct debit payments?

Resolved! Unable to pay bills online

I've been trying to pay two O2 bills on line as i normally do but each time I try i'm re-directed to a page that says that page is currently unavailable. It's been like this for four days. Anyone else having these issues? Thanks

Resolved! Automated

Does anyone know the reason why we cannot pay by automated message anymore? Or know a number that is?

Resolved! O2 Open - NHS Foundation Trust members?

Hello, I'm considering switching to O2 as my current contract has recently run out. I am a member of an NHS Foundation Trust and I was wondering if I am eligible for the O2 Open discount. I'm registered on the NHS Discounts website, but I don't see a...

Resolved! Re-activate old contract

The contract on my old phone ran out about a year ago ( I upgraded and changed my number/contract ) since then I was using the old phone as a iPod, now my sister wants to use the phone, is there any way to re-activate the phone/contract, can the phon...

Resolved! O2 Refresh Upgrade

Forgive me, I have searched but can't find a definate answer I have a balance on my Devcie Plan but want ot uprgrade my phone, I know I have to pay the balance off to do this. Does this have to be done over the phone or can I do it in store whilst so...

Resolved! Insurance

Have the insurance that came with the iPhone 6plus and have cracked front screen, covered for accidental damage but does anyone know if they do a door to door replacement or will I have to send it away? many thanks

Resolved! Internet blocked, very little warning, have 'Unlimited Data' bolt-on

Hi,I'm about to go on holiday for two weeks abroad so thought it best to download all the app updates I've been putting off and download a few freebies to keep me entertained.While do so this morning, I got a txt from O2 saying I'm using a lot of dat...

Resolved! Capping my bill

Just had a text message saying that my next bill is going to be £130 (+ another £15 for my o2refresh), had the contract since August 2013 & have always struggled to use all of my allowances never mind go over them! Anyway my question is will o2 cap m...

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