Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! international top up

Hi I am emailing from NZ and cannot use my card to top up my phone. The card is working in shops etc but is being declined when I use it online to top up my phone, The phone has no credit at all at the moment and I am here until March 6th. I am email...

Resolved! Can I cancel my contract because I don't get any signal where I work?

I have taken out a 24 month contract and it's due to end in May this year. For 18 months now I have not received phone signal where I work. I need my phone for work and it has caused me alot of trouble. Am I able to cancel my contract (without paying...

O2 Signal Strength and POOR Customer Service

I know this is an old thread but... Been with O2 for as many years as I can remember and always had a perfect signal everywhere even in various places in the lake district and of course in the home but since I got my Nokia 710 smart phone about 5 mon...

dircet debit

i need to cancel my dircet debit for pay as you go go i did try and phone and cancel but no good

Resolved! Reaching end of Contract (horaay) confusing advise on cancelling service.

One of my three O2 Contracts ends in March 2015 (bring on the brass band). Today I contacted chat to get the exact proceedure for cancelling this contract and I have never received such a confusing and contradictatory set of instructions in my life!!...

O2 Travel - obscene charges

Can a member of staff justify the pricing behind the O2 travel package; clearly when going abroad you should be able to sign up to a data package, as you can with O2 travel. Being able to pay £2 a day safe in the knowledge that you can use data and n...

Resolved! paying contract out

How do I know how many months I have left of my contract?

Resolved! My bill isn't overdue, but 02 says it is.

Hello! Whenever I try to use my phone to call someone or even access voicemail, I am redirected without fail to an automated billing center, telling me that my phone bill is overdue. The trouble is, it isn't. My bill is paid monthly, via direct debit...

Resolved! Re: change account details

I purchased a phone for a friend but want his name and number on this account not mine and need help doing this as I don't have an account with 02 any longer and it is proving a nightmare to change it

O2 Data Travel experience

Here's what kind of data speeds I was enjoying whilst roaming in Ireland: I wasn't really a heavy user though - 10-20 emails a day, occasional Messenger/Whatsapp text here and there, that's about it. Also noticed that I would not be able to make a ca...

O2

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