Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

to make and recieve voice calls

Hi,I am getting slowly familiar with the Binatone SM300. With the help of O2 chat line reached the point when I make a call to it or from it, a voice come up instructing to press numbers when I press say 1 it then goes of into instructing to press an...

Resolved! Top Up confirmation email - 600 emails!

Hi,I topped up online last month and recived 600 confirmation emails within minutes. I mentioned this via twitter and was told to speak to customer service who apoligised and said it was a glitch. I've topped up tonight and now received 200 emails!An...

Resolved! Why do O2 overcharge you ?

Having pointed out a billing error by O2 and being promised a revised bill over 2 weeks ago ..... O2 still overcharged by over £100.This is appalling customer service.My charges are £10 per day for each day this is not corrected.Comments???

Resolved! 3G to 4g

Hi on my rolling contract I've got a 3G sim can I change it to a 4g sim and keep the tariff that I'm on

Resolved! Banstead SM7 Signal

Hi, I have just moved to the area, and there has been a noticeable drop in the quality of my signal since I moved here - with frequent dropped calls. I never have more than 2 bars of signal, and often very limited internet. It only seems to be within...

Resolved! 4G Network in Leeds & Bradford City Centre

I was quite shocked when I was in Leeds city centre and in Bradford city centre when using 4G. I ran a speedtest in both city centre and was shocked that I could only get between 6 and 8 Mbps! What happened to 4G being the fastest speed available? I'...

20GB Data Tariff.

Just been in local store and have been told that the 20Gb Data will no longer be available after 13 November, and will be reduced to 8Gb!

Resolved! my Samsung sim doesn't work

I have a replacement handset as I lost my old one I have a new sim but it doesn't work can you help please

Resolved! Extra Credit Offer and Sim Swap

I recently bought a new phone and it needed a nano-SIM whereas my previous O2 SIM was a standard one.I ordered a new SIM and used the SIM swap site to swap the SIMs (so I could use the new phone with the new SIM, but the old number, etc) I am now bee...

Fed up with slow data connections in SW England

I've been with O2 now for 8/9 years and have always been happy with their service, in particular, their excellent UK based customer service and the odd perks I get. However, im getting really fed up lately of slow data speeds around the South West. I...

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