Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Samsung Galaxy S5 - Slow mobile data issues - Data allowance is fine

Hi I have spoken to 02 gurus about this but am hoping to find some other o2 S5 users experiencing the same problems.I bought my S5 a few weeks ago, everything was restored okay from my previous phone, S3, and I have been using it fine witouht any iss...

Resolved! Automatic top up

I have just joined pay and go £10 Bundle, How do I stop atomatic top up, and just pay whenever I want?

Resolved! Sim problem

Hi, I lost my phone last week. I went into my local O2 shop and they blocked the phone and existing simcard. They then issued me with a new simcard, but it doesn't work after over 48 hours. Have they forgotten to press the 'GO' button for the new sim...

O2 lost my phone - 7 whole weeks without a phone and counting...

Hi guys, I'm a pay monthly customer (24 month contract) at O2. I sent my Samsung galaxy S4 white for repairs due to battery and network connection problems(under warranty). The staff were friendly and happy to send it off. 2 weeks later I get a packa...

Resolved! Where can I set up direct debit

Where can I set up my direct debit payments?

Resolved! Unable to pay bills online

I've been trying to pay two O2 bills on line as i normally do but each time I try i'm re-directed to a page that says that page is currently unavailable. It's been like this for four days. Anyone else having these issues? Thanks

Resolved! Automated

Does anyone know the reason why we cannot pay by automated message anymore? Or know a number that is?

Resolved! O2 Open - NHS Foundation Trust members?

Hello, I'm considering switching to O2 as my current contract has recently run out. I am a member of an NHS Foundation Trust and I was wondering if I am eligible for the O2 Open discount. I'm registered on the NHS Discounts website, but I don't see a...

Resolved! Re-activate old contract

The contract on my old phone ran out about a year ago ( I upgraded and changed my number/contract ) since then I was using the old phone as a iPod, now my sister wants to use the phone, is there any way to re-activate the phone/contract, can the phon...

Resolved! O2 Refresh Upgrade

Forgive me, I have searched but can't find a definate answer I have a balance on my Devcie Plan but want ot uprgrade my phone, I know I have to pay the balance off to do this. Does this have to be done over the phone or can I do it in store whilst so...

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