Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Having problems with SIM swap

Got my new phone yesterday and it uses a micro SIM so I've been trying to use the SIM swap service to change them over but it won't accept the SSN on my new SIM card.

Resolved! lost/stolen phone

i have lost my phone and its got a pay monthly sim in it i need to cancelthe sim card my phone is an otium z2 iumei

o2 4g / voda 4g Cornerstone Project

O2 and Vodafone previously announced the pooling of much of their tower infrastructure. This project would result in better coverage for both networks although some towers would ultimately be removed.As a general guide o2 took responsibility for the ...

Resolved! URGENT ! I cannot receive phone calls while abroad in Brazil - Pay Monthly customer

Hello, I have a serious and urgent problem on not being able to receive phone calls while abroad in Brazil. This is the first time this happens and I've been on an O2 contract for several years, the reason I pay for a pay monthly contract is exactly ...

Resolved! Student Discount Information

Hi there, I'm just wondering, but on the student discount page (http://www.o2.co.uk/studentoffer), it mentions "Valid student card required". Does this; A) define your college/university id?ORB) define a NUS or other relevant card? I'm just curious a...

Resolved! Finding an old number

Ok so my problem is I've lost a number from my phone. Is it possible for me to view numbers I have messaged through an old Pay monthly bill?

Resolved! Using Phone abroad special tariff

I see on my latest account that it states I bought six days of usage abroad. I am not aware that I gave any such instruction. Can you clarify how this bill comes to be on my account? Thank you.

Resolved! Super slow internet after downgrading to cheaper plan!

Hi All,recently I've downgraded from 4G 20£ (12months contract) to 3G 9£ (1month) contract. Previously, I was having 2GB of 4G data and the internet was super fast. Now, I've bought 1GB bolt-on as initially I've been given only 100MB of allowance. Lo...

Resolved! Missing text messages

For the past week or so I have not been able to send a text to my partner. Never been a problem before. I am on O2 pay monthly with a Nokia. She is on Orange PAYG using a SamasungI receive text messages from her. Phone calls either way are not a prob...

Resolved! Difference between Pay & Go and Pay Monthly tariffs

I am a little confused: I have in my O2 SIM card a tariff "Pay & Go": it is "Big Bundles" 2GB, 400 mins, 4000 texts, £20 A MONTH. I have to pay £20 a month and my minutes, text and GB are re-initialized every month. If I don't top-up my SIM at the mo...

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