Samsung Galaxy S5 - Slow mobile data issues - Data allowance is fine

[Anonymous]

Hi

I have spoken to 02 gurus about this but am hoping to find some other o2 S5 users experiencing the same problems.

I bought my S5 a few weeks ago, everything was restored okay from my previous phone, S3, and I have been using it fine witouht any issues. I am a highish data user, say 2gb a month, using apps such as G+, Hangouts, Whatsapp, Ingress (data hungry game) and so when I'm on the move and at work I use my mobile data a lot.

Three days ago I noticed a big lag on Ingress (the game) and looked to my mobile data signal, showing H and H+ so I thought it odd. I switch to WiFi at home so thought nothing of it until the next day when i realised I was experiencing this slow data again. It was also affecting notifications (I wasn't getting any and I get a lot from Hangouts) and certain apps that feed data in teh background as well were not working properly. I can only describe it as a trickle of data when you woudl expect it to be at the level of the signal strength (e.g. E/G/3g/H/H+ etc).

I contacted 02 chat, tried the ususal things, turning it off, tried resetting the network and 02 re emailed the network settings again. Still no changes. The last attempt was 02 guru suggesting I back up and do a complete reset. I am still currently backing up my photos so haven;t reset yet and i will do as its still a logical suggestion but I am (a) worried this will happen again and (b) hoping I can find out what is causing it so that there is a more suitable work around and so it can be prrevented again.

Id hate to swap out my S5, just getting comfortable with it now. Any one have the same issue and had it resolved? Or anyone have any other suggestions? Is it the apps I am using, a software issue on the S5? Help please?!

[Anonymous]

A member called @Anonymous uses the s5

Perhaps he can help.

I have tagged him in this post.

[Anonymous]

In the meantime here are some generic solutions http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

Also look at your service status.

http://status.o2.co.uk

And a possible Sum swap at an O2 store is known to help.

Try your sim in another phone if
Possible as a process of elimination.

[MI5]

You need to determine the speed you are getting, if it's happening everywhere or just in one location and if other O2 phones are been effected by the issue.
Try Speedtest of Google play and see if the network is performing as it should be....

[Anonymous]

Tried there first 🙂 havent done a sim swap....yet.

[Anonymous]

It's an avenue to choose along with all the other great advice already supplied to you.

[Anonymous]

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@Anonymous wrote:
A member called @Anonymous uses the s5

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@Sorry @nbandofcrothers - I use Galaxy S4 not S5.  I use it mostly at home where I have access to wifi through my Home Hub.    When I am not at home speed is usually acceptable so long as I stay in a 3G area.    4G has been promised by O2 in my area but it certainly is not yet evident.

Gerry

[Anonymous]

I did a speed test, 5.5Mbps download, same everywhere in the city. Internet seems unaffected but its difficult to tell.

My main affected apps are Ingress, Whatsapp, G+, Hangouts and generally anything that is constantly syncing for updates. Occassionally things slip past, very delayed, which is why I think it is just a very slow flow of data.

[MI5]

Sounds quite strange - You would expect the connection speed to be available for everything on the phone and not splitting out apps.....
I know the S5 has a download booster but that only works in conjunction with a wifi network, so I doubt it's that...
Have any new apps been installed or can you remember any apps that updated the same time as the problem started?

[Anonymous]

Apologies @Anonymous

Sounds like I've thought about the wrong member.