international top up

[Anonymous]

Hi I am emailing from NZ and cannot use my card to top up my phone. The card is working in shops etc but is being declined when I use it online to top up my phone, The phone has no credit at all at the moment and I am here until March 6th. I am emailing from my neice's address. Can we resolve this problem. I did ring 4444, answered all the security questions, and it took the last of my phone credit. Annice

[gemz4the1 · Accepted solution]

Hello @Anonymous 

This is a public customer forum - please remove the personal email address.

Have you tried to top up your phone online?

Or do you know anyone in the UK who can top it up for you?

[Anonymous]

I agree with @gemz4the1 that the option of a person topping up from the Uk is the fastest option.

If you have a Uk card you could look at the auto top up system

[Cleoriff]

Hi @Anonymous 

Another option is to ask a friend in the UK to buy a top up voucher for you and email or text you the code...

Or as you have access to a computer go into MyO2 and pay using your card online

I have used both these options when abroad...

Best of luck:smileywink: