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international top up

Anonymous
Not applicable

Hi I am emailing from NZ and cannot use my card to top up my phone. The card is working in shops etc but is being declined when I use it online to top up my phone, The phone has no credit at all at the moment and I am here until March 6th. I am emailing from my neice's address. Can we resolve this problem. I did ring 4444, answered all the security questions, and it took the last of my phone credit. Annice

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gemz4the1
Level 23: Casual Specs
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Registered:

Hello @Anonymous 

This is a public customer forum - please remove the personal email address.

Have you tried to top up your phone online?

Or do you know anyone in the UK who can top it up for you?

View solution in original post

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gemz4the1
Level 23: Casual Specs
  • 2478 Posts
  • 261 Topics
  • 33 Solutions
Registered:

Hello @Anonymous 

This is a public customer forum - please remove the personal email address.

Have you tried to top up your phone online?

Or do you know anyone in the UK who can top it up for you?

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Anonymous
Not applicable
I agree with @gemz4the1 that the option of a person topping up from the Uk is the fastest option.

If you have a Uk card you could look at the auto top up system
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Cleoriff
Level 94: Supreme
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Registered:

Hi @Anonymous 

Another option is to ask a friend in the UK to buy a top up voucher for you and email or text you the code...

Or as you have access to a computer go into MyO2 and pay using your card online

I have used both these options when abroad...

Best of luck:smileywink:

Veritas Numquam Perit

Girl in a jacket
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