Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Got text saying I'm eligble for 4G, but it's not showing up in "My O2" bolt ons..

The text said I'm eligible for 4G and should have it after June 27 for no extra cost blah blah. It's 2 days later and I don't see a 4G bolt-on in My O2 and my iPhone 5s (purchased SIM free from the Apple Store in the UK) is still only connecting at 3...

Resolved! Top up bonus allowance offer and system downtime

I received a text message from O2 UK last week offering ‘an extra £20 allowance when you top up once by 28/06/2014’ which I planned to avail of on three O2 Pay & Go numbers. However, I needed to contact Customer Service first to address some issues w...

Resolved! Reconnection charge

Has anyone else had this ? For the last six months I have been paying my bill by card and more often than not I have gone over the month and had calls barred or restricted and then paid the bill.There was never a problem with this and this month I ac...

Resolved! Charge for call made? while in Turkey

I have recently returned from a holiday in Turkey. I have been billed over £200 for a call I am supposed to have made to my husband whose own mobile was locked in the safe. This has shown up on my SIM card. I have approached o2, but have been left in...

Resolved! No Frills!

I REALLY don't understand your Pay and Go offer. All I want is to pay £10 and make phone calls over the next few months. I don't want to exchnge my credit for inclusive this-and-that. Can't I just have normal pay as you go?

Resolved! How do I order a new 4G SIM?

Okay, I'm having a wee problem... I got the text to say that 4G has now been enabled on my account but I don't have a 4G SIM after checking the 4G Setup Assistant Now...I have been trying for the past 2 months to order a new SIM via the 4G Setup Assi...

Resolved! deleting an online o2 account

How can you delete an online o2 account

Resolved! Blackberry (Pay & Go)

Hi thereI forgot my password for the O2 BIS web site as I only reenabled my Blackberry service after a year or so and it seems you use the existing (old) information as it wouldn't let me re-register. Actually I know it uses existing information as I...

Resolved! Online payments

Hi,I've been with O2 since I was 13 years old and now into my 20's and cannot fault it... I was wondering though if O2 would be able to create a way for it's customers to pay off bills online instead of having to phone in (though the waiting times ar...

Resolved! Is it always going to be like this?

I really don't use my O2 phone a lot - it's a way of people being able to contact me, not the other way around. So when I top up £10, it'll last me several months. I don't need a contract, and I don't need some package of 1000 texts etc in exchange f...

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