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Unable to redeem Netflix credit that was supposed to come with my upgrade.
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on 01-01-2019 02:20
On the 22nd of December, I upgraded my pay monthly sim tariff. Now, this was supposed to come with Netflix credit but I haven't been able to redeem it; everytime I attempt to claim it, it tells me the following:
"You're all set to redeem your Netflix offer for the number 07*******90.
Head to Netflix to redeem the offer. New to Netflix? You'll be prompted to create an account.
If you've already got Netflix, sign in as normal and the offer will be applied to your account.
Once your offer ends, we'll add the £7.99 monthly fee to your O2 bill."
I have tried claiming it several times since the 22nd, but in my netflix account, there's no netflix gift credit displaying.
Now, I have tried Live chat twice, but support wasn't helpful at all. I was told it would appear "after 24 hours", but this guy lied to me. I was chatting with him for a good 25 to 30 minutes, and it took all that effort just for him to tell it would take 24 hours? Probably got fed up with me, because he wasn't able to solve my issue.
Please, someone from o2, help me with this.
Solved! Go to Solution.
Re: Unable to redeem Netflix credit that was supposed to come with my upgrade.
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01-01-2019 03:25 - edited 01-01-2019 03:28
Hi @LiamAS
Firstly, you are not speaking to O2. This is a customer forum and we are all customers like yourself.
If you have followed the steps contained here
and were still unsuccessful, I will tag our community managers @Marjo and @Martin-O2 to see if they can assist you.
There have been numerous problems with customers attempting to claim this offer. So, if you have followed the steps in the above link, without success, then one of our community managers will, I'm sure, be able to help you.
Good luck and welcome to the forum
Re: Unable to redeem Netflix credit that was supposed to come with my upgrade.
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on 01-01-2019 09:34
Re: Unable to redeem Netflix credit that was supposed to come with my upgrade.
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on 01-01-2019 09:49
@Glory1is a night owl @TallTrees
Even when she has been to a full on NYE party it seems
(Probably curled up under the table when she wrote that...)
Re: Unable to redeem Netflix credit that was supposed to come with my upgrade.
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on 01-01-2019 10:15
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Unable to redeem Netflix credit that was supposed to come with my upgrade.
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on 01-01-2019 11:22
Re: Unable to redeem Netflix credit that was supposed to come with my upgrade.
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on 01-01-2019 11:39
@TallTrees wrote:
Ah yes I think I know what you mean on "auto pilot" ?@Cleoriff
and answers are still coherent
![]()
Which mine wouldn't be @TallTrees
I tend to steer clear of this place when I've had a drink or two...
Re: Unable to redeem Netflix credit that was supposed to come with my upgrade.
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on 01-01-2019 18:04
@Cleoriff wrote:@Glory1is a night owl @TallTrees
Even when she has been to a full on NYE party it seems
(Probably curled up under the table when she wrote that...)
No, curled up on a settee, actually but yes having a very Happy New Year at the time. Drink never effects my mind or hands, just my legs. Now if I'd try walking at that time......
Re: Unable to redeem Netflix credit that was supposed to come with my upgrade.
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on 01-01-2019 21:56

Thanks.
Pete
Re: Unable to redeem Netflix credit that was supposed to come with my upgrade.
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on 01-01-2019 22:04
@simcoemedia wrote:
Hello. I had an identical problem - tried contacting O2 and they kept me on the phone trying to solve the problem twice. Then told me to wait 7 days, then 14 days. When I enter my phone number it says either "error processing try again" or "this is not a valid phone number for the offer". It definitely is valid as I bought the 40Gb sim for 12 months and it says NETFLIX OFFER on my receiptIs it possible you could put me in touch with the same guys as contacting O2 by phone isn't working out?
Thanks.
Pete
Pete, just send a message to @Martin-O2
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)


