Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎09-03-2018
Accepted Solution

Unable to redeem Netflix credit that was supposed to come with my upgrade.

On the 22nd of December, I upgraded my pay monthly sim tariff. Now, this was supposed to come with Netflix credit but I haven't been able to redeem it; everytime I attempt to claim it, it tells me the following:

 

"You're all set to redeem your Netflix offer for the number 07*******90.

Head to Netflix to redeem the offer. New to Netflix? You'll be prompted to create an account.

If you've already got Netflix, sign in as normal and the offer will be applied to your account.

Once your offer ends, we'll add the £7.99 monthly fee to your O2 bill."

 

I have tried claiming it several times since the 22nd, but in my netflix account, there's no netflix gift credit displaying.

 

Now, I have tried Live chat twice, but support wasn't helpful at all. I was told it would appear "after 24 hours", but this guy lied to me. I was chatting with him for a good 25 to 30 minutes, and it took all that effort just for him to tell it would take 24 hours? Probably got fed up with me, because he wasn't able to solve my issue.

 

Please, someone from o2, help me with this. 

Highlighted
Posts: 10,294
Topics: 83
Kudos: 1,116
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Unable to redeem Netflix credit that was supposed to come with my upgrade.

[ Edited ]

Hi @LiamAS

 

Firstly, you are not speaking to O2. This is a customer forum and we are all customers like yourself.

 

If you have followed the steps contained here

https://www.o2.co.uk/netflix

and were still unsuccessful, I will tag our community managers @Marjo and @Martin-O2 to see if they can assist you.

 

There have been numerous problems with customers attempting to claim this offer. So, if you have followed the steps in the above link, without success, then one of our community managers will, I'm sure, be able to help you.

 

Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Highlighted
Level 30: Meditator
Posts: 5,058
Registered: ‎03-08-2018

Re: Unable to redeem Netflix credit that was supposed to come with my upgrade.

Wow I'm impressed @Glory1

an answer in the middle of the night!Fantastic



Highlighted
Posts: 90,976
Topics: 746
Registered: ‎14-01-2013

Re: Unable to redeem Netflix credit that was supposed to come with my upgrade.

@Glory1is a night owl @TallTrees

Even when she has been to a full on NYE party it seems joy

(Probably curled up under the table when she wrote that...) LOL

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 105,846
Topics: 554
Solutions: 13,943
Registered: ‎04-04-2012

Re: Unable to redeem Netflix credit that was supposed to come with my upgrade.

It helps sometimes to try on 4g rather than WiFi.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 30: Meditator
Posts: 5,058
Registered: ‎03-08-2018

Re: Unable to redeem Netflix credit that was supposed to come with my upgrade.

 

Ah yes I think I know what you mean on "auto pilot" ?@Cleoriff    dizzy

 

and answers are still coherent heart eyes  



Highlighted
Posts: 90,976
Topics: 746
Registered: ‎14-01-2013

Re: Unable to redeem Netflix credit that was supposed to come with my upgrade.


@TallTrees wrote:

 

Ah yes I think I know what you mean on "auto pilot" ?@Cleoriff    dizzy

 

and answers are still coherent heart eyes  


Which mine wouldn't be @TallTrees

I tend to steer clear of this place when I've had a drink or two...LOL

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 10,294
Topics: 83
Kudos: 1,116
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Unable to redeem Netflix credit that was supposed to come with my upgrade.


@Cleoriff wrote:

@Glory1is a night owl @TallTrees

Even when she has been to a full on NYE party it seems joy

(Probably curled up under the table when she wrote that...) LOL


No, curled up on a settee, actually but yes having a very Happy New Year at the time. Drink never effects my mind or hands, just my legs. Now if I'd try walking at that time......LOL

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎01-01-2019

Re: Unable to redeem Netflix credit that was supposed to come with my upgrade.

Hello. I had an identical problem - tried contacting O2 and they kept me on the phone trying to solve the problem twice. Then told me to wait 7 days, then 14 days. When I enter my phone number it says either "error processing try again" or "this is not a valid phone number for the offer". It definitely is valid as I bought the 40Gb sim for 12 months and it says NETFLIX OFFER on my receipt Smiley Happy Is it possible you could put me in touch with the same guys as contacting O2 by phone isn't working out?

Thanks.
Pete
Highlighted
Posts: 105,846
Topics: 554
Solutions: 13,943
Registered: ‎04-04-2012

Re: Unable to redeem Netflix credit that was supposed to come with my upgrade.


@simcoemedia wrote:
Hello. I had an identical problem - tried contacting O2 and they kept me on the phone trying to solve the problem twice. Then told me to wait 7 days, then 14 days. When I enter my phone number it says either "error processing try again" or "this is not a valid phone number for the offer". It definitely is valid as I bought the 40Gb sim for 12 months and it says NETFLIX OFFER on my receipt Smiley Happy Is it possible you could put me in touch with the same guys as contacting O2 by phone isn't working out?

Thanks.
Pete

Pete, just send a message to @Martin-O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)