Paying of Device Plan

[KarenE]

I'm really cross, just spent the best part of an hour trying to phone O2 to pay off my Device plan, I do have problems speaking on the phone and it just seems to take forever and when I did finally get through to someone, I had to be transferred.  Why don't they have an email service now?

Anyone have any suggestions?

[Cleoriff · Accepted solution]

@KarenE

O2 discarded the email service years ago as there were far too many to deal with.

You can cancel using the advice in this link https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

The best time for you to call so you are attended to quickly, is between 8am -8,30am

Best of luck and welcome to the forum