Unable to make and receive calls and some problems with texts

[Nightowl]

Since last week I have been unable to make calls on my phone and at times have not been able to receive them.

When trying to dial out I receive the error message: call failure, the call could not be connected, please try again later.

This seems to happen whether I am dialing an O2 number or other networks and local/national numbers.

I have received a couple of calls from other networks and local/national numbers but had problems with people dialing in from O2. When people using O2 tried to contact me they were diverted straight to voicemail and sometimes I received a text to say I had a missed call.

I have also had problems at times sending and receiving texts.

I have looked online where people suggest looking at call forwarding settings but when I go to that screen I get an error and am unable to access the settings.

Anyone any ideas?

[Bambino]

@Nightowl Have you checked to see if there are any mast issues in your area? http://status.o2.co.uk/

[Nightowl]

@Bambino Yes I had a check last week when the issues first started and also again today. It says everything is fine but I know they have just put up a new mast in my area which is due to be turned on in July so I did wonder if it could be related to that.

[MI5 · Accepted solution]

@Nightowl have a read through the self help thread here to see if you can narrow the issue down to phone, sim or network. https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088 

Any O2 store will give you a free sim swap too to eliminate that as an issue.

If it is a call divert issue, dialing ##002# and pressing the call button will cancel all diverts, assuming that you have a valid network connection to send the command.

[Nightowl]

@MI5 I have tried dialing ##002# and receive an error message stating; error, erasure of all call forwarding failed.

I will read through your link to see if I can find anything there.

[MI5]

Short codes won't work if you don't have a network connection.
Is this the same everywhere or just in one location?

[Nightowl]

@MI5 So far I have only had to problem in one location which is at home but to be fair I haven't tried to make/receive calls anywhere else since I have noticed the issue. I will check again and try smart code when I am elsewhere.

[MI5]

I would also download the MyNetwork app https://www.o2.co.uk/apps/my-network and report the issue through that.
They will respond if they get enough reports so urge anyone else, on O2 with problems, to do the same.

[Bambino]

@Nightowl Hope you're able to get your issue resolved. Please come back and let us know how you get on. Good luck.

[jonsie]

Until you get this sorted (sim clean and reboot?) download O2 Ask to use over wifi at home

https://www.o2.co.uk/help/apps/o2-ask