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Unable to make and receive calls and some problems with texts
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on ‎24-06-2018 17:36
When trying to dial out I receive the error message: call failure, the call could not be connected, please try again later.
This seems to happen whether I am dialing an O2 number or other networks and local/national numbers.
I have received a couple of calls from other networks and local/national numbers but had problems with people dialing in from O2. When people using O2 tried to contact me they were diverted straight to voicemail and sometimes I received a text to say I had a missed call.
I have also had problems at times sending and receiving texts.
I have looked online where people suggest looking at call forwarding settings but when I go to that screen I get an error and am unable to access the settings.
Anyone any ideas?
Solved! Go to Solution.
Re: Unable to make and receive calls and some problems with texts
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on ‎24-06-2018 17:42
@Nightowl Have you checked to see if there are any mast issues in your area? http://status.o2.co.uk/
Re: Unable to make and receive calls and some problems with texts
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on ‎24-06-2018 17:45

Re: Unable to make and receive calls and some problems with texts
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on ‎24-06-2018 17:47
@Nightowl have a read through the self help thread here to see if you can narrow the issue down to phone, sim or network. https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088
Any O2 store will give you a free sim swap too to eliminate that as an issue.
If it is a call divert issue, dialing ##002# and pressing the call button will cancel all diverts, assuming that you have a valid network connection to send the command.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Unable to make and receive calls and some problems with texts
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on ‎24-06-2018 17:52
I will read through your link to see if I can find anything there.
Re: Unable to make and receive calls and some problems with texts
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on ‎24-06-2018 17:55
Is this the same everywhere or just in one location?
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Unable to make and receive calls and some problems with texts
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on ‎24-06-2018 18:06
Re: Unable to make and receive calls and some problems with texts
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on ‎24-06-2018 18:12
They will respond if they get enough reports so urge anyone else, on O2 with problems, to do the same.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Unable to make and receive calls and some problems with texts
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on ‎24-06-2018 18:31
@Nightowl Hope you're able to get your issue resolved. Please come back and let us know how you get on. Good luck.
Re: Unable to make and receive calls and some problems with texts
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on ‎24-06-2018 22:36
Until you get this sorted (sim clean and reboot?) download O2 Ask to use over wifi at home