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on 24-06-2018 17:36
When trying to dial out I receive the error message: call failure, the call could not be connected, please try again later.
This seems to happen whether I am dialing an O2 number or other networks and local/national numbers.
I have received a couple of calls from other networks and local/national numbers but had problems with people dialing in from O2. When people using O2 tried to contact me they were diverted straight to voicemail and sometimes I received a text to say I had a missed call.
I have also had problems at times sending and receiving texts.
I have looked online where people suggest looking at call forwarding settings but when I go to that screen I get an error and am unable to access the settings.
Anyone any ideas?
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on 24-06-2018 17:47
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on 24-06-2018 17:47
@Nightowl have a read through the self help thread here to see if you can narrow the issue down to phone, sim or network. https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088
Any O2 store will give you a free sim swap too to eliminate that as an issue.
If it is a call divert issue, dialing ##002# and pressing the call button will cancel all diverts, assuming that you have a valid network connection to send the command.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 24-06-2018 17:42
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on 24-06-2018 17:42
@Nightowl Have you checked to see if there are any mast issues in your area? http://status.o2.co.uk/
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on 24-06-2018 17:45
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on 24-06-2018 17:47
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on 24-06-2018 17:47
@Nightowl have a read through the self help thread here to see if you can narrow the issue down to phone, sim or network. https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088
Any O2 store will give you a free sim swap too to eliminate that as an issue.
If it is a call divert issue, dialing ##002# and pressing the call button will cancel all diverts, assuming that you have a valid network connection to send the command.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 24-06-2018 17:52
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on 24-06-2018 17:55
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on 24-06-2018 17:55
Is this the same everywhere or just in one location?
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on 24-06-2018 18:06
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on 24-06-2018 18:12
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on 24-06-2018 18:12
They will respond if they get enough reports so urge anyone else, on O2 with problems, to do the same.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 24-06-2018 18:31
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on 24-06-2018 18:31
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on 24-06-2018 22:36
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on 24-06-2018 22:36
Until you get this sorted (sim clean and reboot?) download O2 Ask to use over wifi at home