order problems

[orderproblems]

i recently ordered a samsung s9 which stated i would recieve a free samsung galaxy tab but even though i checked out with this in basket and have a picture of the offer i chose i didnt recieve it and my 'order' states the samsung tab was never in it? quite dissapointed in this as i chose o2 due to this special offer i was entitled too

[Cleoriff · Accepted solution]

hI @orderproblems If you check the terms and conditions it states the Tablet will be dispatched 14-40 days after qualifying purchases https://www.o2.co.uk/shop/samsung/galaxy-s9

This is to ensure you dont return the phone within the 14 day cooling off period

[jonsie]

See this thread by @viridis

Apparently it is for purchases between 31st May and 11th July so it's a recent offer on the website.

https://community.o2.co.uk/t5/Other-Products-and-Services/So-Er-Does-this-mean/m-p/1128701#M30840

[EmilieT]

Hi @orderproblems, and welcome to the forum  Did the info from @Cleoriff and @jonsie above answer your question or do you need any further help?

[Blondie2712]

Hi I have the same query and have spent an hour on web chat with no result! They tell me I need a leaflet to claim the free tablet (which I don't have) so I don't know how to claim the free tablet? I purchased the s9 on this offer on 7th June. Can anyone help?? Many thanks

[MI5]

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@Blondie2712 wrote:
Hi I have the same query and have spent an hour on web chat with no result! They tell me I need a leaflet to claim the free tablet (which I don't have) so I don't know how to claim the free tablet? I purchased the s9 on this offer on 7th June. Can anyone help?? Many thanks

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We can't advise anything that the T&C's don't tell you https://www.o2.co.uk/termsandconditions/rewards/free-samsung-galaxy-tab-a-101free-gift-with-qualifyi...

but I can ask @EmilieT to inquire further for you.

[Blondie2712]

Any help would be appreciated, thank you!

[EmilieT]

Thanks @MI5 for the mention!

@Blondie2712 I'm sending you a PM (Private Message on the forum) to get more details, and see if I can do anything to help you sort this out on my end