on 18-12-2017 20:40
on 18-12-2017 20:40
MY SON HAS CHARGES FROM UME LTD ON HIS PHONE BILL. THESE CHARGES ARE £4.50 EVERY WEEK AND HE IS NOT AWARE OF WHAT THEY ARE. HOW CAN I STOP THESE CHARGES?
Solved! Go to Solution.
on 01-01-2018 17:17
on 01-01-2018 17:17
OMG just checked my latest bill and exactly the same, weekly charges of £4.50 from UME Ltd. Just got straight onto O2 chat and this is what they said...... UME Ltd are charges for a paid gaming site. Their telephone number is 0203 5409814 I have to ring them tomorrow and demand to know how my number was subscribed to their service. They should refund my money as I havent subscribed knowingly to anything. O2 have applied a bar so no future 3rd parties can charge my account. This will take 24 hours to complete but I will not be liabel for any charges made between now and when it kicks in. So make sure you have the bar put on your number so no one can ever do this again, and I look forward to calling UME Ltd tomorrow.
on 01-01-2018 17:19
on 01-01-2018 17:19
on 01-01-2018 19:48
on 01-01-2018 19:48
Nice Christmas present..... not!!
on 05-02-2018 20:53
on 05-02-2018 20:53
Hi o2. I have just been made aware that I am sadly a victim of the below fraud with UME.
I have contacted your call centre and applied premium bars to services and calls. I have also raised an enquiry form complaint with Phone-paid Services Authority to try and get my money back as they have scammed me out of £40 so far.
My concern (that was not answered by the advisor on the phone) was will the bars applied on the account prevent the funds coming back out from the account? Also apart from PSA is there anything else I can do to get my money back.
on 05-02-2018 21:02
on 05-02-2018 21:02
on 05-02-2018 21:21
on 05-02-2018 21:21
O2 won't refund the charges so you do need to call them. Also ask that your number is removed from their database as advised.
on 17-07-2018 14:23
17-07-2018 14:37 - edited 17-07-2018 14:39
17-07-2018 14:37 - edited 17-07-2018 14:39
Hi @Tina Exactly what you were told on these threads you posted on before
https://community.o2.co.uk/t5/Pay-Monthly/UME-LTD/m-p/1138998#M153652
https://community.o2.co.uk/t5/Pay-Monthly/UME-SCAM/m-p/1138995#M153651
Please go back to the threads and follow what was posted there. Thanks
Veritas Numquam Perit
on 02-03-2019 21:05
Doing a companies house search brings back interesting results, not least in the names of directors (who are all based overseas, but have an office in the UK). But also the main shareholder for the company: cliq digital ag, who are listed under persons with significant control... this is a company, not a person.
on 05-01-2021 12:27
on 05-01-2021 12:27
Hi does anybody have the email or number that i can contact in order to get these charges cancelled please?
I am being charges £4.50 per week! HELP!