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Level 1: Joiner
Posts: 1
Registered: ‎07-04-2018
Accepted Solution

UME SCAM

I’VE JUST CHECKED MY ACCOUNT BALANCE AND HAVE NOTICED A £4.50 CHARGE FROM UME LTD.

HOW CAN I STOP THESE CHARGES?

I’VE READ ON THE FORUM THAT ITS A SCAM BUT HOW CAN I STOP THEM?

ANY HELP MUCH APPRECIATED.
Posts: 89,237
Topics: 536
Solutions: 11,632
Registered: ‎04-04-2012

Re: UME SCAM

[ Edited ]

Please see help here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...

More details and contacts in previous thread here @Leahsa31

https://community.o2.co.uk/t5/Pay-Monthly/UME-LTD-CHARGES/td-p/1097078

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 75,143
Topics: 695
Registered: ‎14-01-2013

Re: UME SCAM

[ Edited ]

Hi @Leahsa31 You need to follow the guidelines in here

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

You will also need to contact UME yourself to ask to be unsubscribed and have your money refunded.

They are a company called United Mobile Entertainment (who are also responsible for TXT Nation)

Another thread here https://community.o2.co.uk/t5/Pay-Monthly/UME-LTD-CHARGES/td-p/1097078

*The Game Is On*


Posts: 71,823
Topics: 549
Solutions: 3,443
Registered: ‎04-01-2009

Re: UME SCAM

Call 202 and ask them to put a bar on all future Bill to Mobile charges. 

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Level 1: Joiner
Posts: 3
Registered: ‎17-07-2018

Re: UME SCAM

Hello

Dear O2 users was someone of you refund with the scammed money by UME LTD?

Posts: 89,237
Topics: 536
Solutions: 11,632
Registered: ‎04-04-2012

Re: UME SCAM

Hi @Tina
If you follow the advice in the thread you should be able to get fully refunded.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)