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Anonymous
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UME LTD CHARGES

MY SON HAS CHARGES FROM UME LTD ON HIS PHONE BILL. THESE CHARGES ARE £4.50 EVERY WEEK AND HE IS NOT AWARE OF WHAT THEY ARE. HOW CAN I STOP THESE CHARGES?

Posts: 87,600
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: UME LTD CHARGES

Sounds like he's being scammed.
See help here for advice how to stop it https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,610
Topics: 677
Registered: ‎14-01-2013

Re: UME LTD CHARGES

It is a scam...

A company called United Mobile Entertainment (who are also responsible for TXT Nation)

I remembered something about this company last year, when they scammed a pensioner who was with Vodafone. It made the news

https://extra.ie/business/pensioner-hit-huge-phone-bill-repeatedly-charged

*The Game Is On*


Level 63: Greatness Assured
Posts: 12,374
Registered: ‎31-03-2010

Re: UME LTD CHARGES

@Anonymous Please see the link provided above. Your son may have inadvertently clicked on a link he was unaware of through Facebook or another social media site.

I DO NOT WORK FOR O2

Posts: 87,600
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: UME LTD CHARGES

Should be well known to the PSA then, so definitely needs reporting to them as per the details in the link I posted above.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,802
Registered: ‎18-02-2016

Re: UME LTD CHARGES

How are you getting on with this @Anonymous? Have you managed to cancel this subscription?

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Level 2: Apprentice
Posts: 25
Registered: ‎11-12-2017

Re: UME LTD CHARGES

Hi, i have had a problem with a scamming company. I stupidly deleted texts from them as couldn’t believe they could take money from me, but they do from your provider. With great help from an O2 shop and ringing up O2 they have  hopefully stopped them charging me, but it took a few phone calls to them from me. I also reported the scammers to Action Fraud and PAS who are investigating and  supplied me with a phone number for the scamming company and an email address, and i have now sent off an email, asking them nicely 😁for my money back and to make sure i am unsubscribed by them. 

 

Posts: 71,610
Topics: 677
Registered: ‎14-01-2013

Re: UME LTD CHARGES

Good to hear @Serynr. Keep a close eye on your account  though..Smiley Wink

*The Game Is On*


Level 2: Apprentice
Posts: 25
Registered: ‎11-12-2017

Re: UME LTD CHARGES

Oh i do, every day now, feel as if i am on a mission.... 😜
Posts: 69,817
Topics: 547
Solutions: 3,411
Registered: ‎04-01-2009

Re: UME LTD CHARGES

Good luck I hope you get your money back soon.