Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Upgrade options not recognising my o Refresh?

Maybe it's my poor memory but last year I took advantage of the o2 refresh tariff to upgrade after 12 months and paying off the remaining device plan by handing back my note8 so I could upgrade to the note9. This year I'm looking to do the same but w...

ChrisH by Level 3: Thinker
  • 4 replies
  • 0 kudos

Resolved! Sim Swap

I've read the online guides to this, but a quick question. I've got to return my iPhone 11 Pro, which is currently using the eSim (swapped from the pay monthly sim), can I re-use the old sim in the sim swap process or do I need to go to a store and g...

O2 TRAVEL not working

I have an Iphone6. I have used O2 travel successfully in France, Spain and Germany before. But the last two trips to France including this time it just won’t pick up anything. I tried manually selecting a network but I honestly don’t know how to get ...

BethyD by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Friends and Family Discount

I currently have a pay monthly contract with a friends and family discount applied. Once my contract expires or I upgrade, do I lose this discount?

Resolved! new phone

new samsung s10 not connected after more than 24 hours. 

kennyk32 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Unlock phone

Trying to transfer from sim O2 to Sky - asked for advice on how to do this on Saturday and was provided with a PAC code which I then activated through Sky. No mention made of requirement to unlock phone. Now apparently need to wait seven days for the...

Trade in, getting mixed messages...

Hi all, My device plan has less to pay than what the value of the phone is now. Many people have told me that they've gone into an O2 store traded their device in and been able to upgrade without paying. O2 have said I'd need to send the phone off fi...

Resolved! Phone

I was wondering how long after the sim card does the phone come

CRAIG98 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Billing date

Is there a way to push back my billing date for a week?

Ws0000 by Level 1: Joiner
  • 1 replies
  • 0 kudos