Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Incorrect Default

Hi All, I wonder if anyone would be able to help me please? see below. I used to have a pay monthly plan with 02 between 2015 to 2017, I had a few problems with my contract with the way I was treated and money being taken out of my account when It sh...

Resolved! Unlocking old contract phone with 02

Trying to unlock an old samsung phone 2017, sending in my ime number but they come back saying its not an 02 i bought it with a contract through them, its just not used as the i got a new samsung 10 note plus.

Resolved! Online Order - Submission Failed

Good morning, I went to place an order through o2 for iPhone 12. Entered my details etc and when I went to finish the transaction it's asked me to call o2 to complete my order? The card hasn't been charged the upfront fee (£30.00) however I've receiv...

Resolved! O2 recycle

Hi I recycled my phone and had an email today saying my bill credit is on the way! Is this into my bank account and how long am I expected to wait for money off old phone ?

Resolved! Dodgy Text

Hi, Has anyone else had a text message stating that O2 were unable to process your latest payment..... Has come from a mobile number - I know it's a scam but can't see how I can report it? Thanks

Resolved! Is it scam?

Hi.I received a text from ‭+44 7961 543345‬ number saying it’s O2.Is it true or it’s another scam?

Resolved! Sim Swap 5G

Hey, i am switching to the iPhone 12 Pro on Friday and i have just recieved my 5G sim from O2. I currently have an iPhone 11 Pro and i was wondering if i could switch sims now and use the 5G sim in my iPhone 11? I know the 5G wont work but will it st...

More than one contract in my name?

I have seen a cheap deal on a new phone on the internet still with O2 that is cheaper than any of my upgrade options. Can I start this new contract with the intention to cancel my current contract tract when it expires in a couple of months. Pro’s an...

Resolved! No way of contacting O2 for help?

So are O2 fobbing everyone off to use this forum for all help? The contact page has no contact details whatever, not even an email address. Live Chat appears for about half a second a day, if you're lucky. The help content is very extensive but if yo...

Resolved! How to open a chat window?

It takes half an hour to get O2 to answer the phone, so how can I open a chat window online? (It comes up randomly, but never when you want it.)

O2

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