Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay additional payment to device

Tried multiple times to make an additional payment towards my handset, can’t find where to do it online, when I call it just hangs up

International calls from UK barred

I am unable to make international calls from UK. When I try, I get a message saying "call forwarding active". How can I remove the forwarding so I can make a call, please?

Resolved! Scam Text

Recieved another scam text from telephone number 07500675981O2: Payment for your latest bill could not be processed by your bank. Please update your payment information via:

Voicemail PIN reverts to default

This issue has been raised in the past, but as far as I can tell, nobody has been able to get a meaningful answer. If you don't use voicemail for a while the secure PIN you have set up will revert to the default, and you lose your PIN protection. I'v...

Resolved! iPhone 11 sent in for repair, have not received

I have never know a most difficult company to get help.my phone was sent for repair after freezing screen which is only 6 months old, said it would be here yesterday but have not received.any help please.

Resolved! Phone upgrade

Hello!I ordered a new phone yesterday as I was due an upgrade. It came today with a new sim. I put the new sim in the new phone and there is no data on it and I can't receive texts and phonecards, these still go through to my old sim on my old phone....

Resolved! Billing

Received a text stating my bill not paid? Is this a scam

Resolved! Do I have a payment problem?

I'm using direct debit but there is a box marked "make payment". Does this mean that there is a problem?

o2 keep hanging up

Ive called all the posisble customer service numbers, its currently 5pm where im at and they give me the option to pay my bill but I WANT TO SPEAK TO SOMEONE TO DISCUSS MY DAMN CONTRACT They just hang uptheres NO live chat, NO EMAIL no phone??? HOW a...

Bill Extension

What is the best way to contact customer services ? I cant get through on 202, cheers

O2

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