Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 254933 Views
  • 2 replies
  • 2 kudos

Excessive call charge

I've discovered that for the last 3 months that despite my mother and I both having pay monthly contracts with O2 that when she has been calling me she has been being charged for this to a quite considerable amount. No other number she has been calli...

DavidJM by Level 1: Joiner
  • 961 Views
  • 5 replies
  • 0 kudos

Blue light card discount

Why is the blue light discount not accepted with certain phones? I’ve just upgraded to an iPhone 12 pro but the discount is on airtime plan not device. Seems unfair!

Nao by Level 1: Joiner
  • 1495 Views
  • 5 replies
  • 0 kudos

Resolved! O2 PAC Code

Hello everyone, I was just chatting to an adviser on the O2 Chat feature however I wasn't able to get a definitive answer. What I want to know is, if I obtain my PAC Code, can I then give this back to O2 to open a new account. The reason I ask is bec...

Anonymous by Not applicable
  • 4633 Views
  • 6 replies
  • 0 kudos

Resolved! 5g

Just got my new iPhone 12 but using the same sim from my old iPhone XS. Told me in the shop that I could get 5g with the same SIM card but cannot seem to pick it up. Do you need a new SIM card for 5g

Dodds by Level 1: Joiner
  • 1104 Views
  • 2 replies
  • 0 kudos

Resolved! Swap sim

I need to swap sims over. I put my new sim in my iPhone 12 and entered my ssn code in to the swap my sim over but it said oops something went wrong. Now I can’t phone out

Jay2401 by Level 1: Joiner
  • 1175 Views
  • 1 replies
  • 0 kudos

Resolved! My o2 number barred and cannot access My o2

Hi there, My phone number has been barred due to not paying my direct debit on time, now I cannot access My o2 to chat to an operator to discuss payment and my circumstances, as it requires an sms code sent to my number (which I cannot receive due to...

AK2020 by Level 1: Joiner
  • 1130 Views
  • 6 replies
  • 0 kudos

Resolved! iPhone 12 mini shipped - anyone know with who?

O2 have kindly said my 12 mini has shipped (and that it'll take 3-5 working days to get to me...). They've included a shipping tracking number but not who they've sent it with, which isn't very helpful. Anyone know?

YaBoi by Level 1: Joiner
  • 2219 Views
  • 6 replies
  • 0 kudos

Resolved! PAC code

Hi and thank you.First time poster...I have a contract that has under 1 month left on the contract and owing 81 on the device plan.I also have an apple watch for which I pay approx £50 a month and have 9 months left yo run.I want yo keep the watch bi...

Dave1970 by Level 1: Joiner
  • 1144 Views
  • 6 replies
  • 0 kudos

Resolved! Roaming

I recently travelled to Greece and on my last bill I have some charges for using data in Albania. I've never been to Albania or near the border and they charged regardless. Am I entitled to a refund since I didn't even get a typical text message sayi...

Lrr by Level 1: Joiner
  • 471 Views
  • 1 replies
  • 0 kudos