Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrades

When upgrading your contact... what does it mean by the monthly device payment? I’m really confused as it’s different to what I should be paying a month ? Tia

Resolved! no 4g%20on%20samsung%20s7%20edge

I do not see any 4G option within Mobile Networks just LTE/3G/2G 3G/2G 3G only & 2G onlyMy phone is a Samsung S7 Edge with up to date software which from my understanding is 4G compatible.

Notice of Enforcement

So I have spoken to the payments management team to arrange a payment plan and have been given until end of jan to repay my outstanding bill (includes payment for the upcoming months too). The payments team were very understanding regarding ym situat...

How do I change my email address?

How do I change my email address back to the one associated with my Pay as You Go closed account?

Resolved! Next day delivery

I order a upgrade yesterday. It said if I order before midnight I’d get the phone the next day. Which I did. Now it’s saying it won’t be delivered till Monday. Why is this

Resolved! End of contract

Hi. My 24 month contract ends on 18 dec. I don’t want an upgrade, I want to leave o2 and get a cheap sim only deal. When can I leave and how do I do it? Thanks

iPhone 12 Pro / Apple Watch 4 - problems setting up data - 'reference code 10'

Hi, I have a data plan set up on my account. This weekend I set up my new iPhone 12 Pro, configured 'as new' the phone, i.e. without the use of earlier backup. My Apple Watch 4 was also set up fresh and paired to the phone. When in the watch app on t...

Increasing space on my Galaxy A3

Hi My phone keeps telling me I am nearly out of space and so I cannot send or receive my Emails on my phone. can anyone advise me how to increase the space please? Many thanks.

Resolved! Change to SIM only deal

I am able to upgrade early but I’d like to change to sim only instead. Is this possible?

Resolved! Changing from O2 Refresh to Sim Only

Hello. I have had a look but couldn't see anything. Sorry if I have missed a previous query like this. I am currently out of contract on a rolling pay monthly deal. I am getting an iPhone 12 independently and want to switch to a Sim only deal. Someth...

O2

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