Late payment on credit file

[Danv]

Good Morning,

I'm hoping someone may be able to help and point me in the right direction. I've emailed credit file referral team twice, with no response.

O2 placed a late payment on my credit file. I contacted o2 and they cleared the balance due to an internal breakdown in communications. I was advised to email the credit file referral team to have the late payment removed.

I'd really like to have this resolved ASAP, I've already had to delay a financial transaction, due to the late payment appearing on my credit file.

Is there another method to reach the credit file referral team?

[MI5 · Accepted solution]

@Danv 

You can only email that dept unfortunately

creditfilereferals@telefonica.com 

[Danv]

@MI5

Ah OK, the email address I was given by Customer Support was creditfilereferrals@o2.com

I will try the address you mentioned.

[madasaf1sh]

@Danv

Both will work 🙂

[MI5]

@Danv 

The old address may or may not be working now.

We were given a new address for a reason.......

Note that it can take 10 working days for a response but may be longer over the Christmas period.

[Danv]

Thank you @MI5

I've emailed both addresses and they've both returned acknowledgement of my emails.

My previous were 3 working days apart. I'll follow up again if it goes past 10 working days.

Thanks again

[b4u2]

@Danv
Let us know how you get on.

[MI5]

You're welcome @Danv 

[Danv]

I was contacted today, all resolved

Thanks for your help.

[MI5]

Good to hear @Danv