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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237428 Views
  • 2 replies
  • 2 kudos

Resolved! Old series 5 watch

I have sold my old series 5 watch but I’ve just checked my account and it says I’ve still to pay it monthly but I upgraded to the new series 6 as I’m on 02 refresh

James37 by • Level 1: Joiner
  • 1199 Views
  • 6 replies
  • 0 kudos

Resolved! Upgrades and credit checks

Hi all, I have a few contracts with o2 and been with them for years. My credit score has recently dropped and I even got declined with o2 for an extra device - I've never had any issues or missed payments with o2. But, I've heard that credit checks a...

rendez2k by • Level 1: Joiner
  • 1517 Views
  • 3 replies
  • 0 kudos

Resolved! Matching the phone number to bank statement GED reference

Hi,I have 4x 02 mobile phones paid by one Bank account. There are 2x GED references on my Bank Statement for each phone, ie. 8x entries on Bank Statement.Does anyone know how to identify the GED numbers on my Bank statement for each mobile phone?Than...

Anonymous by • Not applicable
  • 9972 Views
  • 11 replies
  • 0 kudos

Scam message

Has anybody else had a scam text message saying 02 were unable to process my latest payment. In order to avoid fees, please update your information via https:// 02.uk.5gbill.com/?02 -2They gave mobile no. 07961920388I obviously never replied but some...

Kingsmere by • Level 1: Joiner
  • 598 Views
  • 3 replies
  • 0 kudos

Urgent Replacement SIM

I urgently need a replacement SIM to be posted to me. I am currently outside of the UK. I am in Australia and likely to be here for at least 12 months before returning to the UK. Travel restrictions would make it impossible to get back to Australia i...

Rinkidink by • Level 1: Joiner
  • 692 Views
  • 3 replies
  • 0 kudos

Resolved! E sim swap

Without suggesting that customer service can do that for me..Does anyone know if O2 support the Apple function to swip a data plan from phone to phone during an upgrade?I have a 2nd esim Qr code already if required

Huwflet by • Level 1: Joiner
  • 1117 Views
  • 3 replies
  • 0 kudos

Paper bill

I need paper bill for the month of September please how can I get one sent out to me?

D00gal06 by • Level 1: Joiner
  • 471 Views
  • 2 replies
  • 0 kudos

Setting up Data Plan on Apple Watch Series 5

Hi, I bought my Apple Watch from the Apple Store and I've been attempting to set it up with the O2 Data plan. I've gone through the steps of setting this up through the Watch App on my iPhone, and every time it goes to the same screen stating "We're ...

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