Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Number porting

I didn’t ask for my number to be ported anywhere? I have just received this text “O2: Sorry to see you go. Just to let you know that your number's going to Port out today. Once complete, your O2 sim won't work anymore.” I haven’t got a new sim or any...

Resolved! o2 Open Discount

HiI have not received my o2 open discount. The email won't come through. Many Thanks

Resolved! Can't transfer my number

Hello, could someone please help... I'm trying to port my number from Tesco mobile to o2 pay monthly. I got my new o2 sim card and PAC number from Tesco. I did fill in the form following the link https://www.o2.co.uk/help/phones-sims-and-devices/how-...

Resolved! Order delivery

recently ordered a new Galaxy S20 that was on offer with free buds. Tracked my order and received handset swiftly BUT was told my order was split between 2 separate deliveries and was awaiting something else. Now says order is complete even though I'...

Resolved! Starting my tariff

I have changed my tariff for 30 pound and this doesn't start till the end of August and I need it now how do I change the date

My bill has doubled for no reason and I cant contact you because it's not urgent apperntly

So in June I had the usual email saying that your tariff will be going up 2.7% my bill was around £19 so should now be around 21 at the most however for the last 2 months you have been charging me £32. And no one will talk to me and all your live cha...

Resolved! Changing from PAYG to pay monthly - family plan

My 11yr old son has a PAYG o2 mobile sim and we would like to change this over to pay monthly - how do I do this and can I add him to a family plan under my pay monthly account?

Resolved! Free ear buds

Hi just upgraded to s20 and promised free ear buds but guess what, they didn't arrive, would like to know where they are???

Resolved! Free wireless headphones

How do i claim the free wireless headphones that came with my new s20 phone

4G Internet speed limited to 2Mb/s up & down?

Recently changed my tariff but have found my internet speed is limited to 2Mb/s up & down - it was much higher than this before the change, like 36Mb/s down & 18Mb/s up. This happens no matter where I am, whatever tower I use, it's always exactly 2Mb...

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