Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Urgent Replacement SIM

I urgently need a replacement SIM to be posted to me. I am currently outside of the UK. I am in Australia and likely to be here for at least 12 months before returning to the UK. Travel restrictions would make it impossible to get back to Australia i...

Resolved! E sim swap

Without suggesting that customer service can do that for me..Does anyone know if O2 support the Apple function to swip a data plan from phone to phone during an upgrade?I have a 2nd esim Qr code already if required

Paper bill

I need paper bill for the month of September please how can I get one sent out to me?

Setting up Data Plan on Apple Watch Series 5

Hi, I bought my Apple Watch from the Apple Store and I've been attempting to set it up with the O2 Data plan. I've gone through the steps of setting this up through the Watch App on my iPhone, and every time it goes to the same screen stating "We're ...

Can I upgrade? 2 x Phones on account, with one upgradable but on the wrong number.

Hi, so this is really a question for O2, i'd have asked it via the online chat, however I don't seem to have that available at the moment. My situation at the moment is that I have 2 mobile phones on my account with O2: 1 x iPhone 11 Pro with a month...

cct my data roaming

Showing Movistar but cannot access internet

Resolved! I want to change my payment date

I would like to changed my billing date

SIM swap when keeping number

I got a PAC number, supplied it to O2 on Friday. I still have the temporary number, when will I get my old number restored and functional again?

Resolved! Texts about my payment method

Hi, does anyone else get monthly texts saying they need to upgrade their payment method with a link but the bill always goes through fine. I'm assuming it is either a scam or glitch. I'm not risking the link in case it is a scam. Anyone advise please...

Resolved! New contract and old contract keep number

Hi all, after some advice and clarification. Basically i messed up as i believed my current sim only contract was a 30 day contract however it was a 12 month contract. in the meantime i bought a new o2 contract with a 3rd party with the premise of ca...

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