Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Dispatch email

Hi, will I get a dispatch email for the note 20 ultra Thursday night as I can’t see anything on my o2 or track my order, I’m assuming il receive it on release date....

Resolved! Unlocking my phone abroad

Hi. I have an android phone which is locked to O2. I am in Australia and want to use a local SIM. I have received my unlatch code from O2 but it is unsuccessful. Do I need to be in the UK to unlock it?

Resolved! Confiscated phone

Hi one of the devices on my account has been confiscated by police to help an investigation. The phone has not been used since April can i get the airtime bill stopped until it is back in use?

Second number on My O2

Hi everyone,I've been a pay as you go customer for years but recently got my first contract! I've had the phone over a week and all seemed to be going okay, but I tried to add a bolt on and nothing was happening. I checked the My O2 app and it says t...

Resolved! Incoming calls 'not ringing' for incoming caller

Hi, As the title says, intermittently for the last 6 months or so when somecone calls me normally the call would connect, start ringing (on both ends) and then you answer. The phone rings for me, but not for the caller - i.e. its as if i pick up the ...

Resolved! Returned payment

3 months in row I paid my monthly o2 bundle . But this month if I want to pay i get back my money. Every month I paid manually. Want to contact o2 personally but its not possible how I can see..

Resolved! How to limit data

Can someone advise please. I want to limit the data usage on my son's phone, how do i do this? He does have unlimited airtime but this is proving to be difficult, we want to be able to control the hours - how do we do this please. Has it got to be do...

Resolved! How do I switch from airtime to sim only?

I have paid off my phone and want to know how to switch from airtime plan to a sim only plan. I also cannot see if I am still under a contract. Help!

Resolved! Blue light discount

I cant access my blue light discount

Resolved! How to retain my O2 number on a new O2 contract

I am free to upgrade my pay monthly contract, but don't want any of the O2 store's offered phones.On Samsung website I have found the phone I want on an O2 contract, a slightly dearer contract, but when I reach basket, it says I won't be able to keep...

custom-community-header-logo.text

Forum Posts