Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unblocking mobile billing

Hello,When setting up my phone I was asked if I wanted to block purchases to my mobile bill. Now I want to reinstate. Is there anyway to do this without contacting customer service? As I can’t get through on the phone, as this is a non urgent matter ...

Resolved! International calls

HI I cannot make international calls, it says call barring is on. I have checked my phone, none are, so is it my spend cap. I purchased the international bolt on and that has not worked either.

Resolved! Sim only change tariff

I have just changed my sim only tariff, I did not need a new SIM card. It went through successfully but what happens next, when will my account show this change and when will my bill amount change? Thanks

Resolved! Charge to mobile

How do I stop charge to mobile from globalcharge Ltd.

Resolved! Extra Charges

I’m being charged for “thing I’ve bought”. I hadn’t noticed before but O2 are charging me for them even though I’ve paid through Apple Pay and my Apple Pay is connected to my bank. The funds leave my bank then I get a really high bill from O2.I can’t...

Resolved! Ending a contract and changing to pay as you go

How do I end my contract early and change to pay as you go?

Resolved! Returning a phone case

I have recently upgraded and decided to purchase a case at the same time from o2. However on receipt I don’t like the the case and would like to return it. I can’t seem to find the link and when I start the process it refers to returning my new phone...

Add more data

HelloI was wondering if you know of any good data deals so I could buy extra data to my pay monthly sim card, the ones I have seen are really expensive so I’m not sure if I’m missing out sometning thanks

Resolved! Charger fault

Since few days ago, my chargers keep telling me that I've got water in my usbMy phone detected water in charge placeHow should I ask for a repair or a device check?

Resolved! Cancelling my contract

Can I cancel my 02 pay monthly contract via email? I don't want to be on the phone forever, especially as they have less staff. I got this contract for my son to use, I'm at the end of the contract & my son doesn't need it any more.

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