Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel upgrade

Just made a order for a upgrade but changed my mind how do I cancel ?

Resolved! SIM only Upgrade

I upgraded my monthly SIM only plan yesterday and was sent an order number by text. However nearly 24 hours on the order number doesn't show up in my order history and the upgrade has still not been applied to my account. I'm keeping the same SIM car...

Resolved! Headphones

Hello is it possible I could get some headphones added onto my bill and is there any offers

using data%20to%20web%20search%20issues

Hii have a pay monthly sim only plan 20Gb per month. Unlimited texts and callswhen ive switched off wifi and go to search for sites on the internet it wont allow me to do it. I have checked and have 19.99gb left of the plan for the month and its paid...

4G Drained

Hi everyone. I got my new iPhone 11 Pro Max yesterday. I started a new bill with a fresh 15GB of data. Today I’ve checked my data and it’s all gone. My data roaming isn’t on. Neither is background app refresh. My current roaming period is 12.5GB? I’m...

Credit Referral Response

Hi, just recently i have applied for a pay monthly sim contract, however after pressing purchase it came up stating that the credit referral team had declined me. This has confused me a great deal as i’ve never been declined credit before. From this ...

Resolved! Online chat assistant?

How do I locate the the online chat assitant? Direct link anyone? Thanks in advance.

Resolved! WiFi Calling and 4G not available on Tariff?

Hello,I am moving to a new property where there is no signal so after looking at options to get around this I found out about WiFi and 4G calling which is perfect. I had a 20 month old o2 contract and a Oneplus 3T which wasn't supported so after a bi...

Resolved! Want to return my phone

I want to return my new phone within 28 days

Resolved! Pending transaction

hi I have just upgraded my phone tonight online with an agent I have paid the remainder of my old contract off, but on my bank it says 2 pending transaction, I have been intouch with the bank before and 2 transactions of £254 are definitely pending o...

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