Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 can't unlock Huawei Pocket Hotspot 4G

So this is my elderly grandmother's dongle - and after she was cut off from the internet twice during lockdown V1 (and we were shouted at by an O2 rep trying to sort it) I've been desperate to move her away from O2. Once her contracted ended, I bough...

Sony wireless headphones

I'm struggling to find any response about the Sony headphones, I claimed for them when I bought the phone weeks ago and had no response? I also bought another of the same phone with the same deal for my partner and cant claim them as the website says...

New contract says O2 4G tariff, should be 5G

I brought and iPhone 12 and 100gb 5G sim deal via mobiles direct. I've received an 02 contract letter today and it says 02 4G tariff. Is that just standard or have I been given the wrong sim? I have not been in a 5G O2 area to know if have 5G. Thanks

Resolved! Where are my free headphones?

Hi...I purchased a new Sony Xperia 5II with free headphones during the black Friday and Cyber Monday deals. I got my phone which is great but no headphones?

Resolved! Family Plan

HiI’m having issues with getting family plan started. I have text the 21500 number 3 times now over a couple of weeks and heard nothing. When contacting c/S they say you have to text from the 1st number, which I’ve done, even though the t&c’S say to ...

Why has my tariff gone up after cancelling my insurance?

To save a bit of money, I cancelled my O2 Insure - Accidental Damage Cover which was costing me £9 extra a month on my bill.My tariff has been a regular charge of £28.25, however since I cancelled the damage cover I can see my tariff has gone up to £...

Stole

My watch was stolen. how do I block? and cancel the monthly plan.

Change Tariff - 202 not answering

Hi there,ive been trying to get through via 202 but just been on hold for 1hr+i need a customer service agent to amend a tarrif as My O2 won't allow it. please help!

Number porting

I have recently switched to O2 and have Ported my old number to my new Iphone SE. The numer ported a few days ago, however when I send a SMS Text I have been told by the recipiant that a different number from mine shows on their phone screen (the tem...

put in wrong email address

hi, i have just chose my extra and was logging into it and put the wrong email address in, now i cant change it as it is looking me to confirm the email address. i dont know what to do, will this still be link to my 02 account??

O2

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