Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contracts for my children

We previously had contracts for our children with Vodafone all under my wife's name, we looked to change to O2 and found a deal via MobilePhonesDirect. My wife ordered 3x contracts with PAC codes. Her's was approved but the other 2 rejected. I placed...

Viewing all family numbers on the same MyO2 account.

I have recently bought a pay monthly phone for my son. I would like to ensure that my number is the lead number for the account, as it looks like MyO2 has selected my son's new number for the lead number, rather than mine. I would also like to view b...

Resolved! My phone number being used

In the last few weeks I've had messages from different unknown numbers saying they have received multiple calls and to stop contacting them. I've not made these calls and they are not in my call log so have no idea what's going on. I've had the same ...

STAC Code Issue

Hi, I am really struggling here and would appreciate some help please. I have been with O2 for a little over 2 years and have just upgraded my O2 Refresh for another 3 years. I had a second SIM-only deal with SKY Mobile that I have now decided to dit...

Resolved! Premium Rate Numbers

I have just received a text from O2 advising me that I have been charged for a premium rate number. At first I panicked about this thinking someone was using my account, I had not called a premium rate number to my knowledge. However upon investigati...

Texts to competition numbers

Texts to a competition number (81155) keep coming back as undelivered. My wife on Vodafone doesn't have this issue so why do I on O2?

Resolved! Samsung s20 screen unresponsive

Can someone from o2 call me to discuss the issue I'm having with my recent upgrade.I've got a refurb Samsung 20 5G and the screen touch response is bad.When I'm on a website it stops scrolling and freezes, when I'm using the keyboard its missing lett...

Resolved! Regular media message snot sent by me

I am being charged every moth for a media message sent to an email address at 11.53 . I am not sending these. I am being charged. 0.542 every month. What is this?

Changing Delivery Adress

Hello, I'm new to O2 and trying to buy a phone but the delivery adress is not the good one and I can't change it. Could you help me please? Thanks

Desperate need to speak to customer services

HiI am desperate to speak to someone at O2 back in August I phoned o2 and cancelled my contract, my last payment via direct debit came out in Aug, I was then told I had just 1 more bill to pay for Sept so I paid this in Sept over the phone as the dir...

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