Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Text Message

Hi all I got a text message today, 8 days after my monthly bill payments stating O2 couldn't process my payment. This is incorrect as on myO2 there is no outstanding balance and it came out of my bank account 8 days ago. The number who sent me the me...

Phones thinks am in turkey

Been in Greece a few days and suddenly my phone thinks it’s in turkey, and you have to pay for usage in turkey, any help?

Resolved! Number change

I am wanting to change my number

Resolved! Network unlock code

I'm looking to get the network unlock code

Resolved! iPhone Sim

I have an iPhone 6, upgrading to an iPhone 11 do I need a new SIM?

Resolved! Nuicence calls and voice calls

Several calls and voicemails from Chinese individuals. Calls from Beging, Manchester and Edinburgh which I do not answer. Tried to block but still getting through and locations are getting neaready to where I reside. All a bit spooky. How do I stop t...

Get the total bill for Airtime and Device plan

Hi, I'm new to O2, just recently received my device and first airtime bill. As far as I understood, I'm on O2 refresh custom plan. I can submit mobile expenses to my employer and would like to know if it is possible to get a device plan bill in addit...

Resolved! Text setting on iPhone 7

I've just got a new iPhone 7 but am having problems setting it up for text messaging, I appear to be able to send/receive from some but not others,could someone please confirm what the settings should be. Thank you

Resolved! Upgrade

I am due an upgrade shortly and amInterested in the iPhone 12 I can get this for £34 a month with sky are you able to offer any discounts please

Resolved! Porting process to O2

I completed a porting form online to transfer my number over from Smarty. PAC and all the relevant details submitted. The form was submitted ok, but wondering if there’s any update by email or anything to advise the form was successfully submitted an...

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