Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charged more money for my tarrif than displayed

Essentially I recently upgraded to a phone and sim monthly contract, the tarrif was displayed as £33 a month + VAT which is £7.60 which totals £40.50 but I was charged £45.58, yet I have no extras that cost currently and I have a £0 spending cap. I h...

Resolved! O2 Gold Numbers

Could I have peoples experiences with o2 gold numbers

Resolved! Device Plan

how do I pay off my Device Plan,I cant see it anywhere and there seems to no help with this at all.

Unlock premium numbers

Does anyone know how to unlock premium numbers I can’t call up certain numbers but can other numbers?

I can receive text but not send

I recently changed from pay as you go to monthly and now I cant send text. I've read that I need to change the service centre number but it doesnt give me the option to change it.

Resolved! Sim for 12 pro max

HiThis is my first message. Sorry it’s a bit of a dumb one but here goes... if I buy the 12 pro max will my O2 sim from my iPhone 7 work ok in it and will it give me G5 whenever that starts functioning

Resolved! increasing ring time

Need to have phone ring for longer before answerphone kicks in.

Resolved! Itemised bill

Hello, does anyone know if it’s possible to get Backdated itemised bills?Thank you in advance

Resolved! Remove a returned device

I cannot find the answer to this on the website, nor can I find a customer contact email! I may be doing something wrong ... Anyway, I bought a new device about 4 months ago, didn't like it, returned it, but am still seeing it on my device list. I am...

Resolved! Charges after using a PAC code with a different provider

I have been charged by direct debit after ending my contract and using a new provider. How can I get this money back if possible? My contract had ended and PAC code was requested and used within the time frame.

O2

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