sim use in dongle

[Towser]

Hi,

I recently updated my wife's iPhone with o2, and they offered me a pc dongle as part of the package.

we already had two iPhones and an independent dongle.

on getting home we checked and found that the new pc dongle was using the same phone number as the independent dongle.

so, two dongles with Sims using the same number.

is this ok or will I have to go back to the shop and get another sim so that we have independently useable dongles?

[Cleoriff]

@Towser 

No you can't have the same number on your dongle or you will lose functionality of the phone.

You need to call O2 to assign a new number to the dongle. Or as you say, go back to the shop if they are still open.

All details are in this guide. Guide: Coronavirus Community Help and Support 

Edited to add shop.

[MI5]

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@Towser wrote:

on getting home we checked and found that the new pc dongle was using the same phone number as the independent dongle.

so, two dongles with Sims using the same number.

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That is impossible.

2 sims cannot both be working with the same number.