Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! What happens after a failed Direct debit?

A friend has got her Direct debit coming out tomorrow and she has said it would fail due to her getting paid late. so what will happen after a failed DD? how long will it take o2 to block her number? and when she gets paid can she pay online or will ...

Apple Watch

Anyone know what I have to do with my Apple Watch that is on the O2 network before selling it? I would prefer to sell the watch to fund the price of the outstanding Watch device plan but an O2 upgrades advisor says I can’t get the watch unlocked from...

Resolved! Airtime tariff

I have just been notified that my airtime tariff has passed the minimum term. The device is a tablet which still has to be paid. I have been given a few options, either to upgrade or slightly downgrade the tariff. My question is, do I need to have a ...

Resolved! Contract length

Hi there please can you confirm how many months are left on the following contract? I believe it should have been ending now. +xxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! New O2 client bringing old number, PAC provided online when ordering - when will it happen?

I realise this is a community rather than O2 help, so perhaps reassurance is all I will get but if someone else has been through this I wouldn't mind that.Having ported my number a few times over the past 20 years I'm used to getting lots of notifica...

Resolved! sims

I have 2 x O2 sim card and have muddled them up how do I find out which sim belongs to which device one is from i pad other from i phone each on a diffrent tarrif?

IPhone SE 2020 unable to make or receive calls

My Iphone SE is unable to make or recieve calls. When I call anyone, I hear three beeps and then the call disconnects. There is no error message of any kind. When someone calls me it says they have dialled an incorrect number. I have tried turning it...

Resolved! Airtime bill

Hey, I have payed off my ipad in full but every month im still paying my airtime bill, how can i cancel it because i can't get talking to anyone from 02?

Resolved! Contact number for o2 support

I really need to actually speak to someone but cannot find a proper helpline number

Resolved! O2 Open Discount

Hi.I recently upgraded the three phones in my household on O2 Refresh. All three phones are held under one email address as O2 told me that was the easiest way to keep things moving. I logged in today to add my O2 Open Discount to 2 of the phones as ...

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