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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21184 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 199147 Views
  • 2 replies
  • 2 kudos

Trying to move a number on my account to a separate account

Trying to get through Customer Service or finding any solution online has become impossible. I currently have two numbers on my account. I wish to have my second number moved to its own account for billing purposes. Is this something I can do with ea...

Halp by • Level 1: Joiner
  • 1383 Views
  • 4 replies
  • 0 kudos

Roaming

hiI am going to morocco next month, I'm just wondering weather I'll be charged and how much if I use my phone over there.

Aisha1 by • Level 1: Joiner
  • 549 Views
  • 2 replies
  • 0 kudos

14 day return after paying off contract?

Hi again I have a question. I recently upgraded with 02 and had to pay off the device plan for the contract, as still had a year to go and then upgraded. But now have decided to cancel the upgrade. What then happens, does 02 then refund me the money ...

marvi0 by • Level 1: Joiner
  • 1599 Views
  • 14 replies
  • 0 kudos

Adding Data

So I have chosen to upgrade to unlimited data but it doesn’t start till my bill date 18th but I have ran out of data now and it won’t allow me to add a bolt on what can I do?

Reading by • Level 1: Joiner
  • 395 Views
  • 2 replies
  • 0 kudos

Resolved! Changing from O2 Refresh to Pay Monthly SIM only

Hello there, I'm currently an O2 Refresh customer, but the Device Plan was paid off around two years ago so I'm currently only paying Airtime. My current phone is an iPhone 6s. I have been given an unlocked iPhone 11 but have not put my current SIM i...

Damon by • Level 1: Joiner
  • 7132 Views
  • 6 replies
  • 0 kudos

Scam?

Received a message from 07385724542 which said O2 was unable to process my latest bill and I should update my payment information via I haven't changed anything with my DD or bank and, of course, I can't get in touch with anyone at O2 so thinking th...

YvonneC by • Level 1: Joiner
  • 385 Views
  • 2 replies
  • 0 kudos

apple watch cellular issue

Hi, i have just ordered a new apple watch 5 cellular arriving, i want to give my partner my old apple watch 3 also cellular, is it as simple as:- 1 - me deleting my 3 from current phone and installing the new 5 2 - Some how getting partner to make co...

Richyrich by • Level 1: Joiner
  • 1045 Views
  • 8 replies
  • 0 kudos

Itunes

Hihow do I stopped being charged by iTunes on my daughters phone as she is adamant she is not using iTunes.any help I would be great full for.thank youmal

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