Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Roaming

How can I receive text messages in overseas

Data charges

Why is it am that data is charged at different rates for different phones for the same amount of data?

Resolved! Disney plus offer

Hi, I signed up to O2 yesterday and it said I would get 6 months of Disney but I cant see the free Disney pass on my account... It says i need to pay 5.99 for it....How do you activate it?Thanks

Resolved! Age verification

Do you have to complete age verification once a year ? I am sure I completed it last year

Changing tariff

I want to change my monthly tariff to one I can see on the store, however when I go to My O2 I can only switch to far worse deals. How can I change this.

Resolved! New Sim needed?

I currently have an iPhone 6 Plus and am updating to a new iPhone 12 Pro Max. Does my current Sim card (pay monthly) fit the new phone or do I need to obtain a new Sim? Thank you.

Resolved! 02 extras

Come on 02 can’t you make it easier to cancel an extra in 02 app without having to google it

new phone

Hi I have a new phone contract also using o2 network. I'd like to swap my number to the new phone and cancel the old phone payment which is beyond it's contract deadline. Thanks

Resolved! Need help with my Bill. Pay monthly.

Hi, my phone is cut off and I need to pay two months bills,I have been having problems and YES O2 we're told abou it every step of the why, before someone asks. I will be paying them Friday, but how can I if I can't ring O2 up?. Could you please put ...

o2’s upload speeds are wack

Hi i would like to know why your internet speeds go from upload speed of 7 dropping to 0.7, i got an unlimited gb internet sim so i could stream online pretty pointless because i can’t actually do it so paying £84 a month to scroll thru fb?! yWhy are...

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