Need help with my Bill. Pay monthly.

[Anonymous]

Hi, my phone is cut off and I need to pay two months bills,I have been having problems and YES O2 we're told abou it every step of the why, before someone asks. I will be paying them Friday, but how can I if I can't ring O2 up?. Could you please put my account back on just so I can ring 4445, that's all I want to ring. I don't want to pay it online or the post office, I would like to ring them up as I normally do thank you.

If I could have it on ASAP, so can rin up that would be great. Cutting off my phone is fine, bu why the 4445 number.

[jonsie]

Firstly this is a customer forum and no one has access to your details. If you don't want to pay online you can use the landline number as below.

Customer Service Number Charges

From your O2 mobile	4445	25p per call
From a landline	0844 809 0222	5p / min*
From abroad	+44 7860 980 202	International rates†

Opening times

Monday-Friday	08:00 - 21:00
Saturday	08:00 - 20:00
Sunday	08:00 - 18:00

[MI5]

For pay monthly you need the following numbers:

Customer Service Number Charges

From your O2 mobile	202	Free
From a landline	0844 809 0202	5p / min†
From abroad	+44 844 809 0200	Free‡

Opening times

Monday-Friday	08:00 - 21:00
Saturday	08:00 - 20:00
Sunday	08:00 - 18:00

Platinum customers

Monday-Friday	08:00 - 20:00
Saturday	09:00 - 18:00
Sunday	09:00 - 18:00

[Anonymous]

Thank you but I just said I can not ring any numbers, I have tried any O2 numbers you can think of. So what do I do now?

[adamtemp64]

do you have an o2 store near you? if so go there and they can ring customer services for you

[MI5 · Accepted solution]

I provided you with a landline number to call. You don't need your phone for that. Also from the help pages:
How do I pay my bill?
Click Here and sign in to My O2
Click 'Pay Your Bill' under the 'My bill summary' section
Follow the easy step by step instructions

You can also pay using our automated payment line.

Call 2729 from your mobile or ring or 0800 588 4217 from a landline and enter the mobile number you wish to pay

[Anonymous]

I've just paid my 1st bill on 21/11/15 I've just looked into my account and it says it's due on the 6/12/15 how can this be when it says the same date every month for payment??????

[jonsie]

Your bill is produced on the 21st of every month. It's always due to be paid 14 days after which will be around the 6th of the month, depending on the number of days in the month.

If you have a direct debit(s) set up, payment will be taken on the due date.

[MI5]

Bill produced date and bill due to be paid by date are not the same.
Also your first bill will always be slightly higher due to a couple of days extra due from when the phone was connected to the network up to the first bill production date.
After the first month it all settles down to normal monthly cycle.

[Rosedwns82]

I was late with my payment so my services where restricted the balance carried over to my next bill but I have now paid the arrears. my current bill is still outstanding however l have until 30 December to pay this but my services are still restricted am I able to get them reinstated before the 30th since my account is no longer in arrears and who should I contact to get this done.

Thanks