Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Desperate need to speak to customer services

HiI am desperate to speak to someone at O2 back in August I phoned o2 and cancelled my contract, my last payment via direct debit came out in Aug, I was then told I had just 1 more bill to pay for Sept so I paid this in Sept over the phone as the dir...

Resolved! Apple Watch for family

I would like to purchase an Apple Watch for my dad. He is already a o2 customer but I want to do this as a surprise so I would be purchasing a pay monthly watch from my account. Will the Apple Watch connect to his iPhone? And how does this work for a...

Resolved! URGENT - Cancelled Order still active

So, long story short I had taken out a pay monthly contract but cancelled it before it was due to start as I wasn't at home to receive the device due to work commitments as an emergency worker.However, O2 continue to send me messages about my bill an...

Resolved! upgrade going to wrong address

ive just ordered an upgrade, i changed my address but it was just billing address and now the phone is heading to my old address, I cant find a way to cancel it or change address please help

Resolved! Cancelling Disney+

Anyone know how to cancel Disney+ - they don't make it easy!!

Resolved! Bills

Hi, I was just wondering whether I could view the outgoing and incoming calls from my O2 bills somehow? I would like to view the months of August, September, and October of 2020? I've already looked at my previous bills but it only shows me outgoing ...

add a number to my account

i want to add my sons phone number to my account so that it comes up under one bill

voicemail

I am unable to retrieve voicemail messages.Dialing 901 does not help.When I do, I am told I have no messages even though I have tried leaving them.Help please.

Resolved! Phone Number

Am I able to keep my phone number if I move from one account to a new phone account? Different account holders.

Resolved! New iPhone 12 pro set up

I have set up my new iPhone 12 pro with the new sim and I only have access to WiFi. No 3G etc and I can’t receive or make calls. Do I need to do something to activate the new sim please?

O2

Forum Posts