upgrade going to wrong address

[vic123]

ive just ordered an upgrade, i changed my address but it was just billing address and now the phone is heading to my old address, I cant find a way to cancel it or change address please help

[Cleoriff · Accepted solution]

@vic123 

It may be too late but you need to contact O2. All numbers in this guide

Guide: Coronavirus Community Help and Support 

They open at 8am