cancel
Showing results for 
Search instead for 
Did you mean: 

Changing payment method and name

Ronanok
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi, I was paying a 24 month contract I got for my girlfriend 2 Christmas’ ago as she was at uni , as the contract was ending a few weeks back she decided to upgrade and now wants to pay it for herself , is there anyway to do this on the app? We tried changing bank details but can’t get the account name changed. Thanks
Message 1 of 2
383 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151763 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Ronanok 

You can only change the bank details from which it is paid from.

The account holders name can only be changed due to marriage or official name change.

In order to get an account in her name, she must apply for a new contract and pass the credit checks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
379 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 151763 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Ronanok 

You can only change the bank details from which it is paid from.

The account holders name can only be changed due to marriage or official name change.

In order to get an account in her name, she must apply for a new contract and pass the credit checks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
380 Views