Solved: My bill

Stacey18 · ‎03-01-2021

I have o2 refresh. So my bills are split in 2. Airtime and device but the only payment coming from my bank is the device amount of £13. It says I pay the airtime amount by cheque when I do not. My bill this month was also £-4.47. In very confused and trying to get a hold of someone is a nightmare. Anybody got any ideas on what’s going on?

MI5 · ‎03-01-2021

@Stacey18

The minus amount means that you are in credit so your airtime bill has been paid by a credit on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-01-2021

@Stacey18

The minus amount means that you are in credit so your airtime bill has been paid by a credit on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Stacey18 · ‎03-01-2021

Ah okay so i don’t owe o2 any money or anything?

MI5 · ‎03-01-2021

@Stacey18

No, you don't owe anything for the airtime and you have £4.47 to go towards next months bill too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Stacey18 · ‎03-01-2021

Aww thank you so much for the help!

MI5 · ‎03-01-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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