on 03-01-2021 07:30
Solved! Go to Solution.
03-01-2021 12:11 - edited 03-01-2021 12:12
03-01-2021 12:11 - edited 03-01-2021 12:12
You are on standard rates in Vietnam so are not restricted to 63 days EU travel restrictions.
The safest way for you is to do nothing and just continue paying your airtime each month until you return to UK.
Standard Rates
Our Pay Monthly customers will be charged at the following rate when calling or texting from this country.
Making a local call to landlines or mobiles will always be the same price as calling home when you're abroad.
Sending a picture message (MMS) costs 65p and it's always free to receive a text.
When in: Calling:
Making calls - per minute | £2.00 |
Receiving calls - per minute | £2.00 |
Sending texts - per message | 50p |
Cost per MB of using data:
Data usage | £7.20* |
* O2 will automatically cap your data usage to £51.50 (50 MB) a month whilst you're abroad
Find out more about using data abroad.
03-01-2021 08:20 - edited 03-01-2021 08:23
03-01-2021 08:20 - edited 03-01-2021 08:23
The way to keep your number is to do nothing. If the device is paid off then your airtime will continue to roll on monthly. However, the problem you have is O2 only allow phones to be used abroad for what they class as a holiday period which is no more than 63 days in any 4 month period. It's called a fair usage policy
https://www.o2.co.uk/termsandconditions/mobile/o2-consumer-fair-usage-policy
One way out of this is to use a local sim for about a month and then reinsert your O2 sim and continue using it for up to another 63 days.
Hope that helps and welome to the forum.
Edited to add @Mking22222 O2 will not send sims to anywhere but a UK address. Changing to PAYG would also be far more expensive whilst you are in Vietnam.
Veritas Numquam Perit
on 03-01-2021 08:26
on 03-01-2021 09:00
on 03-01-2021 09:00
If your original contract was with O2, it would have been a Refresh contract Guide: How does O2 Refresh work? This means it would be in 2 parts, the device and the airtime. Once the device is paid off, the airtime will continue to roll on unless you 1) cancel it or 2) Upgrade to a sim only.
If you bought your contract from a third party then it would NOT be refresh, it would be a standard two year contract and all of that (Device and airtime) will roll on until you cancel or upgrade to a sim only.
Important to note the word UPGRADE to sim only. You can check your options in My O2 and if eligible for an upgrade you will see this
When you UPGRADE, you keep the same number as all changes are made on your account and not the sim.
Veritas Numquam Perit
03-01-2021 12:11 - edited 03-01-2021 12:12
03-01-2021 12:11 - edited 03-01-2021 12:12
You are on standard rates in Vietnam so are not restricted to 63 days EU travel restrictions.
The safest way for you is to do nothing and just continue paying your airtime each month until you return to UK.
Standard Rates
Our Pay Monthly customers will be charged at the following rate when calling or texting from this country.
Making a local call to landlines or mobiles will always be the same price as calling home when you're abroad.
Sending a picture message (MMS) costs 65p and it's always free to receive a text.
When in: Calling:
Making calls - per minute | £2.00 |
Receiving calls - per minute | £2.00 |
Sending texts - per message | 50p |
Cost per MB of using data:
Data usage | £7.20* |
* O2 will automatically cap your data usage to £51.50 (50 MB) a month whilst you're abroad
Find out more about using data abroad.