Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Samsung S20 Android 11 date?

I have a Samsung S20 which runs Android 10 and i heard that the S20 will be the 1st to get Android 11 but as of yet i still have not got it. So does anyone know when Samsung or O2 will be sending Android 11 to the S20 as i have looked online but does...

Resolved! Stop monthly payment

Hello, I wanted to ask how I can stop my monthly payment, as I won't use the number for a couple of months.

Premium charges for text messages from 64950

I am being charged for texts notification from this service. This a ATOC service - train disruptions and has been sending one or two texts per day for the past week. I have not asked to receive these texts and they have continued despite sending STOP...

Incorrect Default

Hi All, I wonder if anyone would be able to help me please? see below. I used to have a pay monthly plan with 02 between 2015 to 2017, I had a few problems with my contract with the way I was treated and money being taken out of my account when It sh...

Resolved! Unlocking old contract phone with 02

Trying to unlock an old samsung phone 2017, sending in my ime number but they come back saying its not an 02 i bought it with a contract through them, its just not used as the i got a new samsung 10 note plus.

Resolved! Online Order - Submission Failed

Good morning, I went to place an order through o2 for iPhone 12. Entered my details etc and when I went to finish the transaction it's asked me to call o2 to complete my order? The card hasn't been charged the upfront fee (£30.00) however I've receiv...

Resolved! O2 recycle

Hi I recycled my phone and had an email today saying my bill credit is on the way! Is this into my bank account and how long am I expected to wait for money off old phone ?

Resolved! Dodgy Text

Hi, Has anyone else had a text message stating that O2 were unable to process your latest payment..... Has come from a mobile number - I know it's a scam but can't see how I can report it? Thanks

Resolved! Is it scam?

Hi.I received a text from ‭+44 7961 543345‬ number saying it’s O2.Is it true or it’s another scam?

Resolved! Sim Swap 5G

Hey, i am switching to the iPhone 12 Pro on Friday and i have just recieved my 5G sim from O2. I currently have an iPhone 11 Pro and i was wondering if i could switch sims now and use the 5G sim in my iPhone 11? I know the 5G wont work but will it st...

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