Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Overdue payment

I’ve had a message saying my payment is overdue as well even tho it’s paid by direct debit for years !! Is this a new scam??

Resolved! Overdue payment??

my account says my payment is overdue but I pay by direct debit and this hasn’t happened before? how can this be sorted and will my credit be affected?

Resolved! Number porting today - what happens next

Hi I am new to O2 and when I ordered I entered the PAC from my previous supplier (EE) I recevied my phone & new sim on Saturday and had a text message stating my number would port on 29/09/2020 (today) - I am just wondering what happens next and what...

Resolved! Email Configuration on Huawei P30 Lite

Would anyone be able to assist me please, cannot get apointment at the store. I have a talktalk email account that I am having trouble adding to my phone, says cannot connect to server? Thank you

Resolved! ‘Unable to process payment’ text

I received a text from the number 07538 013612 claiming to be O2 advising that my latest payment could not be taken, along with a link to log in to my account and confirm my address. When I log in to my account there isn’t an outstanding balance and ...

o2 has ruined my credit rating and its affecting my mortgage

I am really upset with 02, they may have caused me to miss out on purchasing my new home.August 2019 i switched mobile phone providers and i left 02, i double checked with 02 via phone and confimred all was paid off, i was assued that everything was ...

Spotify cancel subscription

Anyone else being charged as part of their bill after cancelling?

Big increase in airtime plan

Monthly bill will increase by £5.14p. Is this more than the RPI published in February’20 which was 2.7%?

Resolved! PAC and Bringing Number to O2

Hi. I purchased a new pay monthly sim only package with O2 at approx. 12:00 on Friday last week. I received the new sim card on Saturday. At the time of purchase I supplied a PAC code to bring number with me from old network (Vodafone). I have had no...

Resolved! ipad pro 11 2020

Hi really need some help as o2 chat were not helpful. I upgraded from my 2018 ipad pro to the 2020 version recieved new sim and ipad on friday setup on saturday i done the sim swap and my old sim went dead on sunday morning i pooped in new sim but go...

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