Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

new O2 user

Hi I'm about to join O2 from Three and just wondered if there any cons to getting a new phone and contract via a reseller like MPD or affordable mobiles vs O2 direct? I've seen a contract on Affordable mobiles for £36 a month, but the same deal is £5...

New Phone cracked screen

I have just recieved a new phone and the screen is damaged, I am trying to get a return or swap sorted out but can not find the right way to do this, I rang the number but couldn't get to speak to anyone just had the call dropped! Help!

Pay monthly contract end.

Hi. Tried Cus Serv....too busy at these times.So here goes. My 24 month contract ends early Jan 2021. Got a txt today from O2 saying that it is going to end. The txt also said what my monthly payment was going to be after the date. Interesting as its...

Secondary line

Hi can anyone tell me how to activate the secondary line on my iPhone 12 pro ? Do I need to get o2 to do thus?What’s happened to the on-line chat with gurus?Thanks

Resolved! Multiple Lines

I ordered a phone for my son for Xmas does this automatically get connected to my existing account allowing me to access both from the app?

Switching off my sons 4g

I have a cheeky son who is on a contact phone which I pay for. Is there any way I can switch his 4g off when I’m looking to put him in his place?

Wifi calling disappeared after update

Wifi calling disappeared after I updated my Samsung s20 ultra to the latest android software.It must be an o2 glitch because another phone from another network had same update didn't lose the wifi calling.

Resolved! Why are there 3 separate payments taken from my account?

We have 2 O2 phones. Why are 3 payments taken from the bank every month? There is one for each phone and one for the insurance, maybe? Why is it not consolidated into a single payment.?

Resolved! Can I use a Uswitch O2 Phone Deal to Upgrade?

I am due an upgrade soon on a pay monthly contract. However a phone I am interested in upgrading to is too expensive on the online store. I used Uswitch instead for deals and found the phone I was looking for with a good and lower pay monthly price. ...

Phone not in stock

Hi I organised a new contract and expected the phone the next day and then got told it wasn’t in stock which has extremely annoyed meI only started a new contract as my phone screen is badly smashed up. I’m away after the weekend so how long am I exp...

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