Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unlocking my phone from o2

Can anyone tell me how long it takes o2 to unlock a phone that is tied to them ? I am asking as I know that I could get the phone unlocked within an hour, I have asked o2 to unlock the phone but they have not done so and it has been a few days now. T...

Resolved! new customer and new phone has not arrived and no one can help

I am a new customer with 02, signed up yesterday awaiting phone to be delivered to be advised that it isnt coming, reason is not known, courier issue but they dont know how as the couriere isnt picking up the calls from 02. I have recieved my Bill to...

Resolved! Does O2 do data only sims?

Does O2 do data only sims?

Resolved! Issue transferringold number over.

Each time I try to transfer my old number from GiffGaff to my new o2 Samsung s20 I receive a failure message.Any help gratefully received as my pac code expires on August 20th

Resolved! Credit Referal

It’s been around 2 months that I’ve been trying to get a response from the credit referrals team and desperately need them to reply, otherwise I run the risk of messing up a mortgage application.This was for an Apple Watch adding onto my existing con...

Resolved! O2 family

Can 2 accounts join for o2 family discount?

Apple watch

I’m looking to take out a Apple Watch contract but I already have a phone and contract I want to use it with how do I do this if I’m given a SIM card with a different tariff for the Apple Watch how can I just use it with my original contract and phon...

Text from O2?

Hi My monthly bill is almost always taken by DD from my bank on the 24th of each month. I have today received a text informing me that my latest payment has not been able to be processed and that I should go to [link removed for safety] and update my...

Resolved! Billing

I need to have my tariffs billed separately so that the discounts are applied separately.

4G or 5G

Hi I've recently upgraded my O2 sim only to 100GBWhen I placed the order it asked if my phone was 5G ready I answered yes (I thought it was) but when I checked in settings it only said 3G & 4GMy phone is iphone 7 and the sim is on its way! Should I c...

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