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Anonymous
Posts: 0

Re: UME LTD CHARGES

OMG just checked my latest bill and exactly the same, weekly charges of £4.50 from UME Ltd. Just got straight onto O2 chat and this is what they said...... UME Ltd are charges for a paid gaming site. Their telephone number is 0203 5409814 I have to ring them tomorrow and demand to know how my number was subscribed to their service. They should refund my money as I havent subscribed knowingly to anything. O2 have applied a bar so no future 3rd parties can charge my account. This will take 24 hours to complete but I will not be liabel for any charges made between now and when it kicks in. So make sure you have the bar put on your number so no one can ever do this again, and I look forward to calling UME Ltd tomorrow. 

Posts: 88,641
Topics: 536
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Registered: ‎04-04-2012

Re: UME LTD CHARGES

Good luck.
They are all utter scumbags!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,550
Topics: 548
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Registered: ‎04-01-2009

Re: UME LTD CHARGES

Nice Christmas present..... not!! 

Anonymous
Posts: 0

Re: UME LTD CHARGES

Hi o2. I have just been made aware that I am sadly a victim of the below fraud with UME.

I have contacted your call centre and applied premium bars to services and calls. I have also raised an enquiry form complaint with Phone-paid Services Authority to try and get my money back as they have scammed me out of £40 so far.

My concern (that was not answered by the advisor on the phone) was will the bars applied on the account prevent the funds coming back out from the account? Also apart from PSA is there anything else I can do to get my money back.

 

 

Posts: 88,641
Topics: 536
Solutions: 11,503
Registered: ‎04-04-2012

Re: UME LTD CHARGES

To get your money back the best way is to contact UME directly, as per the advice on the thread.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,550
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: UME LTD CHARGES

O2 won't refund the charges so you do need to call them. Also ask that your number is removed from their database as advised.      

Level 1: Joiner
Posts: 3
Registered: ‎17-07-2018

Re: UME LTD CHARGES

hello
to averyone
What do you know about UME LTD?
Posts: 73,522
Topics: 688
Registered: ‎14-01-2013

Re: UME LTD CHARGES

[ Edited ]

Hi @Tina Exactly what you were told on these threads you posted on before

https://community.o2.co.uk/t5/Pay-Monthly/UME-LTD/m-p/1138998#M153652

https://community.o2.co.uk/t5/Pay-Monthly/UME-SCAM/m-p/1138995#M153651

Please go back to the threads and follow what was posted there. Thanks wink

*The Game Is On*


Level 1: Joiner
Posts: 1
Registered: ‎01-03-2019

Re: UME LTD CHARGES

Doing a companies house search brings back interesting results, not least in the names of directors (who are all based overseas, but have an office in the UK). But also the main shareholder for the company: cliq digital ag, who are listed under persons with significant control... this is a company, not a person.