cancel
Showing results for 
Search instead for 
Did you mean: 

Trouble getting unlock code for LG G3

JD
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

 

Can anybody help to provide contact detail to speak to someone from O2 Admin Services?

I'm trying to get my LG G3 unlocked and after 3 attempts have now been emailed questioing that the phone is an O2 phone; it was purchased from O2 but has also had its motherboard replaced (arranged by O2)

I suspect the issue is the new motherboard.

My wife recieved and email from O2 Admin Services yesterday to which I replied including all the detail requested. I would like to follow up to check that it is being dealt with.

 

Thanks,

JD 

Message 1 of 5
746 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
I'll ask @EmilieT to assist you as there have been some problems recently.
I assume you have tried a non o2 sim in to confirm it actually is locked to o2?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
743 Views

JD
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks MI5, yes I've tried a Sky sim

Message 3 of 5
742 Views

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
OK, hang on for @EmilieT then......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 5
738 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @JD, the email you received sounds promising but I'll send you a Private Message now to get some more details and see what we can do on our end slight_smile

 

Thanks @MI5 for the mention!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 5
736 Views