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Can't return stolen phone to o2

Jebus91
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TL;DR bought a phone from Ebay pretty much brand new condition and then several weeks later its reported as stolen, managed to get a refund and want to return it to O2 as it could be part of fraud, O2 seem un-interested.

 

Purchased an Iphone, all well, good seller reputation and no issues for a while then all of a sudden network barred and find out its reported as stolen via reporting services. Luckily I have managed to get a full refund from the seller who believes the person he originally got it from has pulled a common tactic of getting an upgrade and then selling it on and later on claiming it as lost/stolen to get another on insurance. He confirmed from his seller it was an O2 upgrade and is now panicking he's getting into trouble.

 

With my paper trail of purchase history, 3 reports from different services and Apple confirming its not a defective phone I thought O2 would be interested as it could be them out of pocket and so far everytime I've tried to speak to them they seem not to care, one advisor was like oh yeah send it back to the seller and have them unlock and get them to send it back..........aye, sounds like a brilliant plan.

 

Since O2 seems not to care or want to checkout why a customer has pulled a fast one possibly , is this a case of report it to the police , hand it over and move on?

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MI5
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@Jebus91 

O2 won't care less as it will have been claimed on insurance and is now effectively scrap.

The only company with an interest would be the insurance who paid out on it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jebus91
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Figured as much but then i've had checkMEND expand their information for me as 

IMEI number: XXXXXXXXXXXX
The operator that flagged the device in the Device Registry is: O2 - United Kingdom

So I'm going to go with either insurance job with O2, would of thought maybe a genuine theft but it was purchased from O2 on 22nd and then sold onto me 3 days later so that'd be some quick turn around and would of been reported there and then

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MI5
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It could be O2 that made the insurance claim @Jebus91 

But either way, they will have closed their books on it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jebus91
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Yeah big corp wont care about pocket change, you'd hope to minimise losses they'd want to know about it and want the phone back and block the customer who's fraudulently used them.

 

Call to 101 and police report best best going forward

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MI5
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@Jebus91 

They may see it as a civil matter, but can't hurt to let them know anyway.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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