on 07-02-2023 01:41
HI I want to upgrade my handset and can get a better O2 package from a reseller than I can from O2.
Is there anyway possible to keep my existing number and use it in the new package?
Solved! Go to Solution.
on 07-02-2023 06:35
Assuming the reseller does not do that for you, the info you need to move the number from your old phone's SIM to the new SIM is all in here: Guide: Migration & porting into O2
If the reseller sends you a new SIM, say a 5G one to replace your existing 4G one, then this guide will help you move your number from old to new: Guide: Sim Swap: a mini guide 2017 update - the Swap process is initiated from the Support, Swap your SIM menu in the MyO2 app, and when I used it last month, completed the transfer in about 5 mins (I had both old and new phones and SIMS in front of me as I did this). Good luck, @Boozy.
on 07-02-2023 06:35
Assuming the reseller does not do that for you, the info you need to move the number from your old phone's SIM to the new SIM is all in here: Guide: Migration & porting into O2
If the reseller sends you a new SIM, say a 5G one to replace your existing 4G one, then this guide will help you move your number from old to new: Guide: Sim Swap: a mini guide 2017 update - the Swap process is initiated from the Support, Swap your SIM menu in the MyO2 app, and when I used it last month, completed the transfer in about 5 mins (I had both old and new phones and SIMS in front of me as I did this). Good luck, @Boozy.